About the position
Our client is looking for an energetic, self-motivated External Sales Person to join their team. The successful candidate will be responsible for expanding the regional customer base while maintaining strong relationships with existing customers and distributors.
This is an excellent opportunity for a technically minded sales professional who enjoys being client-facing, developing new business, conducting product presentations and training, and working within a dynamic technical sales environment.
Key Responsibilities
- Build, maintain and develop strong relationships with existing customers, distributors and installers.
- Conduct regular customer and distributor visits to ensure excellent service levels and identify further business opportunities.
- Conduct distributor audits and ensure products, displays, brochures and promotional material are accurately represented and kept up to date.
- Identify commercial sites such as residential complexes, business developments and office parks, and arrange meetings with relevant decision-makers.
- Present and promote technical access-control solutions to new and existing clients.
- Drive new business development and actively research and generate leads for new customers.
- Work towards and contribute to achieving monthly branch sales targets.
- Develop and implement distributor and area sales strategies to support business growth.
- Provide structured and detailed customer visit and call reports to the Branch Manager.
- Plan, coordinate and deliver product presentations and customer training sessions.
- Remain up to date with new and existing products, industry developments and competitor activity.
- Provide market intelligence and feedback relating to competitors, pricing, new products and marketing opportunities.
- Address product-related queries and customer concerns, ensuring that issues are escalated and resolved appropriately.
- Assist with internal sales activities, including order processing, customer queries and complaints when required.
- Ensure that existing and prospective customer information is accurate and maintained on the company database.
- Work closely with Marketing, Sales, R&D and Technical teams to ensure effective customer service and communication.
- Assist the technical department with occasional site visits to assess product failures or incorrect installations.
- Participate in team meetings and contribute to effective inter-departmental communication.
- Support business development activities including marketing initiatives, promotions, training and geographical area expansion.
- Assist with ad-hoc operational requirements such as stock takes and deliveries when necessary.
- Maintain a professional image and ensure that all departments are represented positively to customers.
Minimum Requirements
- Matric / Grade 12.
- Basic knowledge and understanding of electronic and/or mechanical equipment.
- 1–2 years’ experience in a technical sales environment, preferably involving business development, customer engagement and negotiations.
- Proven sales experience with a strong focus on customer service and relationship management.
- Valid driver’s licence.
- Own reliable vehicle.
- Computer literate, particularly in MS Office.
- Exposure to a recognised ERP system.
- Strong technical aptitude and ability to understand and communicate technical products and solutions.
- Ability and confidence to conduct customer and product training.
Please note that only suitable candidates will be contacted.
Desired Skills:
