About the position
Paarden Eiland, Cape Town (On-site)
R[Phone Number Removed]; + Com
Job Type: Full-time
Role Purpose
We're looking for an experienced Internal Sales Consultant with solid knowledge of the flooring industry to handle inbound and outbound sales, prepare quotes, follow up leads, and drive revenue through excellent product guidance and customer service. Youll work closely with operations, warehousing, and external sales to ensure a smooth end-to-end customer experience.
Key Responsibilities
Sales & Customer Service
- Handle walk-in, telephonic, email, and WhatsApp sales enquiries professionally and promptly.
- Qualify customer needs and recommend suitable flooring solutions (residential and commercial).
- Build strong relationships with contractors, developers, designers, and retail customers.
- Proactively follows up on quotes and leads to close sales and meet/exceed targets.
Quoting & Order Processing
- Prepare accurate, detailed quotations (including accessories, trims, adhesives, underlay, etc.).
- Convert quotes to orders and ensure correct product selection, quantities, and pricing.
- Confirm stock availability, lead times, and delivery/collection arrangements.
- Maintain accurate records on CRM/ERP and ensure paperwork is complete.
Product & Technical Support
- Provide confident guidance on flooring specifications, installation requirements, care/maintenance, and suitability for different spaces.
- Assist with measuring guidelines, wastage calculations, and basic technical queries.
- Escalate complex technical/site issues to the appropriate team when required.
Team & Operational Coordination
- Liaise with warehousing and logistics to ensure smooth dispatch and on-time deliveries.
- Coordinate with external reps and project teams on ongoing accounts and tenders.
- Keep the showroom/branch displays and sales admin processes neat and professional.
Minimum Requirements
- 3-5+ years internal sales experience in the flooring industry (non-negotiable).
- Strong understanding of flooring products (e.g., vinyl/LVT, laminate, engineered wood, carpets, tiles, accessories).
- Proven track record of closing sales and working with targets/KPIs.
- Solid quoting and order processing experience.
- Comfortable using CRM/ERP systems, Excel, and email quoting.
Skills & Competencies
- Excellent communication and negotiation skills.
- Strong attention to detail (pricing, quantities, product codes).
- High energy and urgency in follow-ups and closing.
- Customer-first mindset with professional problem-solving.
- Ability to work under pressure and manage multiple quotes/orders daily
Desired Skills:
- Strong attention to detail
Employer & Job Benefits:
