Expediting : Administrator at Famous Brands

About the position

Introduction

The core functional areas of this role are to expedite the end-to-end order cycle and service delivery to our customers. The roles' primary objective is to expedite the last mile of the operations, by tracking routes and take on-day actions to ensure operational plans are executed in full. Other objectives are Outbound communication to customer regarding deliveries and assist with inbound customer queries, offering a unique customer service to our Famous Brands franchise network.

Duties & Responsibilities

• Expedite the execution of scheduled load plans and ensure timely delivery, including all other logistic activities
• Monitor and live tracking of vehicles on road deliveries and execution
• Monitor and communicate potential high-risk areas
• Report and escalate breakdowns relevant DC and fleet department
• Activity being actively monitored in trade
  • Compliance with the route plan
  • Delivery execution on device handhelds
  • Stop adherence
• Communicate ETA or delay status to customers, planners, and DC's
• Reviewing and providing short cycle feedback to DC on execution adherence. Maintain constant communication with support services and DCs to identify process and service improvement opportunities
• Action and closure route notification tickets
• Communicate potential missed deliveries to DC and planners
• Distribute KPI's on process flows and process adherence
• Supply daily start-up reports and end of shift updates on the day's activities to DC's
• Assist in planning and scheduling of back orders and additional approved orders outside of the primary load plan
• Releasing and allocating of orders to warehouse operations for execution outside of the primary load
• Assist with the communication to customers on short supply or out of stock
• Performing clerical duties and maintaining accurate records and files of activities

• Facilitate the flow of master data updates between the planning and execution systems
  • Locations
  • Fleet
  • Route Sequencing
  • Opening and closing times of stores
  • Telephone numbers
  • Device connectivity's

Desired Experience & Qualification

• Ms Office (Excel)
• Experienced in Order/delivery tracking software
• 3 Years Logistics Experience in FMCG
• Customer service /Telesales/Call Centre experience
• Communication Software
• ERP Software
• Certificate/Diploma - Supply Chain/Logistics
• Excellent written and verbal communication skills
• Attention to detail
• Math and analytical skills
• Excellent time management skills
• Ability to work different shift hours and patterns
• Organized and highly motivated team player
• Excellent computer skills