EUC Specialist (SCCM)

About the position

EUC Specialist (SCCM) - 6 Month Contract
EUC Specialist (SCCM) - 6 Month Contract
Key responsibilities:

• Design, build, deployment, and maintenance of the end-user image (Global Desktop), based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements, and best practices, for The Company SA and Africa Shared Services customers
• Maintenance of the Group Policy for EUC environments, including AGPM, and the Policy management of the desktop environment for The Company SA. Support for GPO for Africa Shared Services countries is only for escalations.
• Responsible for administration, management, and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements, and collections, for The Company SA and Africa Shared Services customers.
• Reporting for all SCCM end-user related elements, including Patch compliance for The Company SA and remediation in this area.
• Support and administer the Intune environment, including responsibility for policy creation and administration, ensuring device compliance, and second-level support for end-user interactions in this area.
• Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.
• Ensuring all workstations are compliant with the latest virus definitions and the ability to resolve errors using Intune.

Skills:

• Relevant Tertiary/IT qualification.
• Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation.
• Hands-on experience in Office 365 and Intune will be advantageous.
• Comfortable leading in their area of expertise but also able to follow as required by the team.
• Good organisational skills to ensure effective planning and prioritisation take place regularly.
• Proven experience supporting core business applications for a medium to large firm at a 2nd/3rd level.
• Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS).
• Strong understanding of PowerShell/Windows Scripting.
• Create and maintain Technical Documents, Support and Operations manuals, and Knowledge Base articles.
• Experience/Understanding of ITIL Concepts, Change Management Processes, Incident, and Problem management.
• Ability to deal effectively with individuals at all levels.
• Intune experience will be advantageous as well.
• Experience with Group Policies.

Desired Skills:

• EUC
• Specialist
• Information Technology