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Paracon

ERP Technical Support Consultant

Paracon

  • R Undisclosed
  • Permanent Intermediate position
  • Pretoria
  • Posted 02 Jun 2024 by Paracon
  • Job 2569664 - Ref 307943719028191
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About the position

One of South Africa's Leading Treasury Outsourcing Company is currently seeking top talent. Their support desk facilitates solutions for clients on Treasury Management Systems.



Fully integrated best practice solution that supports treasury in its entirety, fulfilling cash, debt, and investment needs. A global leader in next-generation treasury solutions in the cloud, empowers CFOs and finance teams to enhance compliance, reduce risk, and gain the insights necessary for strategic financial decision-making. Another section enables companies of all sizes to manage cash, enhance liquidity utilization, streamline electronic payment processes, and boost treasury controls and efficiencies.



Key Responsibilities

  • Being the first contact for all of our Treasury Management Systems Support Clients
  • Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
  • Escalate complex queries to subject matter experts as needed
  • Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
  • Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system's output
  • Liaise with clients to ensure that their usage and output of the system flows smoothly
  • Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance


Minimum Requirements

  • Bachelor's degree in Finance or Information Technology / Computer Science
  • At least 2 years of experience in a customer support role
  • Knowledge or experience in dealing with a ticketing system
  • Understanding of treasury management systems and treasury operations will be beneficial
  • Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting


Job Type:

  • Full-time


Workplace type:

  • Onsite


Location:

  • Pretoria, South Africa


Experience Level:

  • Entry level

Desired Skills:

  • ERP
  • Crystal Reports
  • Scripting

Paracon

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About the agency

Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions. Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services. With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management. Resourcing • Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward. • Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references. • Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels. Talent Development Talent Consulting PPM (Portfolio, Program and Project management services)

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