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GP Consult

ERP System Software Assistant

GP Consult

  • R25,000 - R35,000 per month
  • Permanent Intermediate position
  • Primrose
  • Posted 23 Apr 2024 by GP Consult
  • Expires in 24 days
  • Job 2549667 - Ref Cen000278

About the position

ERP System Software Assistant -  Automotive sector - Kempton Park
Job Description:

  • Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
  • Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
  • Communication and problem-solving skills to deliver support services for business applications
  • The successful candidate for the role will be responsible for the following systems/apps (but not limited):

- SAP
- Evolve
- Xperteck

  • Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
  • To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
  • Investigate and analyse system issues to determine cause of issues and appropriate corrective action
  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
  • Pre and post information systems implementation, and support with process owners
  • Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
  • Review and recommend continuous improvement of the systems and support processes
  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
  • Maintain data quality and integrity within the system
  • Ensure all critical services/systems are monitored
  • Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
  • Carry out system maintenance tasks and processes to agreed schedules
  • Supplier management: Manage relationships with approved suppliers 1st/2nd level support
  • Log calls
  • Assign priority to calls low, medium, urgent, high, critical
  • Update system in real time
  • Problem analysis – identify recurring problems and report in weekly meeting Alert Management
  • - Use and update the knowledge base of the system

REQUIREMENTS

  • Diploma / Certificate in Information Technology: System support or similar
  • Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
  • Experience in database systems, reporting and query tools
  • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
  • Effective time management skills and ability to prioritise work assignments
  • Analytical
  • Ability to solve problems
  • Able to build and maintain business relationships
  • Desire to learn and grow within the organisation
  • Strong team player

Desired Skills:

  • ERP
  • SAP
  • xperteck
  • evolve
  • system support
  • customer support

GP Consult

About the agency

GP Consult (Pty) Ltd is a B-BBEE Level 2 and APSO accredited Company. We are 51% Black Woman owned South African company based In Centurion, Gauteng. Dynamic and versatile recruitment, staffing and outsourcing company with an impressive history. The key to our success lies in far-reaching resources and loyal, resolute Client Relationships born from dedicated and personalised services. GP Consult has a highly experienced and committed team that has been carefully selected and extensively trained. Our team of recruitment experts always go the extra mile in order to meet and exceed expectations. We provide staffing solutions to our clients nationally and internationally. GP Consult has a highly experienced and committed team that has been carefully selected and extensively trained. Our team of recruitment experts always go the extra mile in order to meet and exceed expectations. We provide staffing solutions to our clients nationally and internationally. GP Consult was established in 2005 and has more than 14 years’ experience in temporary, contract and permanent staffing. We pride ourselves in extending our services beyond staffing, we also offer turnkey, tailor-made outsourcing solutions, including all aspects of human capital management such as payroll, industrial relations, human resources, employee benefits, training and employee healthcare. We are passionate about people and committed to providing an efficient and cost-effective service to all our clients. We operate primarily in the following industries, but are not limited to them: -Construction -Manufacturing -Automation -Finance -Mining -Transportation and Logistics -Sciences -Agriculture -Engineering -Hospitality and Leisure -Gas and Oil -FMCG -IT OUR HISTORY AND VALUE GP Consult (Pty) Ltd has an exceptional track record and good working relationships with our clients. Founded by Gerhard Potgieter in 2005, his aim was to establish a company that will inspire and improve employment standards and efficiency in South Africa. More than fourteen years later, GP Consult has been involved in the employment of hundreds of temporary and permanent personnel nationwide. Our proven expertise in the industry illustrate our commitment to delivering the highest quality of temporary staff, permanent staff and shutdown personnel in various positions. We have a database of over a 4.5 million skilled and un-skilled candidates. ALL EMPLOYEES THAT WE PROVIDE, TEMPORARY / PERMANENT OR SHUT WORKERS ARE VETTED. WHAT WE OFFER OUR CLIENTS Over the years GP Consult has built a brand name in South Africa as a leading recruitment and staffing consulting specialist. We have segmented our services in distinct areas constantly adapting to the market and our client needs in order to provide an innovative client specific service to assist our client in achieving their goals. Recruitment – GP Consult’s expert team of recruiters are experienced in providing quality candidates. We pride ourselves in the ability to source the right candidate. Each consultant at GP Consult are trained to develop their skills - analyzing job requirements, attracting quality candidates, screening and selecting applicants, vetting applicants, hiring and integrating new employees into an organization. GP Consult is ideally placed to meet the needs of clients and candidates. We are proficient in placing candidates in Finance, IT Technology, Sales and Marketing, Administrative, Human Resources, Executive Management and Technical positions to mention a few. Psychometric Assessments - We have an industrial psychologist within our team who can offer psychometric assessments as an additional service to assist our clients. This will ensure that candidates that have undergone psychometric testing skills, behavioral traits and morals fit into your company values. Temporary Staff and Shutdown Personnel – GP Consult has experience in providing staff for Project specific assignments, seasonal requirements as well as temps for those unforeseen circumstances. GP Consult have supplied staff to the Corporate, Mining, Manufacturing, Automation, Warehousing, Transport and Logistics, Hospitality, Energy, Agriculture and Construction Industries. We are also proficient in supplying staff for preventative maintenance shutdowns. Our candidate pool consists of thoroughly screened and competent candidates for a vast variety of positions. Our extensive data base is updated regularly with top talent and we have access to the leading career portals with over 4,5 million candidates to select from. Shutdown Personnel – From planned shutdown personnel to emergency breakdown personnel, with GP Consult’s extensive database, we can provide artisans that are competent and skilled to perform tasks as required by our clients. Screened and vetted by our Operations Department before referring to a client, ensures that the client receives confident service delivery.

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