Emergency Call Centre Agent at Aidcall 24/7

About the position

Emergency Response Call Centre Operator - Full-Time | Parklands, Western Cape

Are you looking for a meaningful job where every day counts? At Aid Call 24/7, we save lives daily and support thousands of seniors to live safely and independently. We are seeking a responsible, well-spoken individual to join our Emergency Response Centre.

This role is about more than a paycheck. You should have:
? A genuine passion for helping senior citizens
? The ability to remain calm under pressure - we handle emergencies daily
? Reliable transport - early shifts start at 06:00, and public transport or ride-hailing is not dependable

About Us
Aid Call 24/7 is dedicated to making living alone and independently safer for everyone. Our 24-hour emergency assistance service gives peace of mind, allowing individuals to call for help with just one touch of a button. We prioritize the health and well-being of our customers and live by our motto:
"There for you when no one else can be. There for them when you can't be."
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About the Role
As an Emergency Response Call Centre Operator, you will be a vital link between our customers, ER24, and their emergency contacts.

Your role will ensure swift, efficient coordination during emergencies. This includes:

• Call Handling: Answering and managing emergency and non-emergency calls
• Technical Support: Assisting with devices, programming, and troubleshooting
• Administrative Tasks: Data capturing, reporting, and maintaining customer profiles
• Device Maintenance: Ensuring all emergency devices are functional
• Shift Relief: Supporting colleagues as needed

Key Responsibilities

• Operating the Emergency Response Desk
• Accurate data capturing and reporting
• Performing daily administrative tasks
• Relieving colleagues on designated shifts
• Providing technical support to clients
• Initiating daily courtesy and test calls

Minimum Requirements

• Professional telephone etiquette
• Computer literate (basic MS Office skills)
• Fluent in Afrikaans and English
• Own reliable transport (early shift requirements)
• Residing in or near Parklands/Table View preferred
• Clear criminal record
• Matric or equivalent

Employment Type: Full-time, Permanent
Salary: R9,000 - R11,000 per month
Experience & Availability

• Minimum 1 year of call centre experience preferred
• Flexible for day and night shifts, including weekends and public holidays
• Expected start date: as soon as possible

How to Apply
Submit your CV to: Catherine Fortuin - [Email Address Removed]

Desired Skills:

• Inbound Customer Service

Desired Work Experience:

• 1 to 2 years

About The Employer:

About Us
Aid Call 24/7 is dedicated to making living alone and independently safer for everyone. Our 24-hour emergency assistance service gives peace of mind, allowing individuals to call for help with just one touch of a button. We prioritize the health and well-being of our customers and live by our motto:
"There for you when no one else can be. There for them when you can't be."
[URL Removed]