About the position
Our client, a leading supplier of kitchen utensils, industrial cookware, commercial kitchens, and appliances to the hospitality and food service industries, is seeking an Assistant Service Centre Manager to join their team in Johannesburg. This role involves assisting in overseeing the operation of the Service Centre, ensuring efficient planning and direction of functions, and driving improvements in service delivery and operational efficiency.
Qualifications, Skills & Experience:
- Bachelor's degree or Diploma in Electrical Engineering.
- 5 to 7 years of strategic managerial experience in a similar environment.
- Strong financial acumen, analytical, and strategic management skills.
- Experience managing both on-site and field service employees.
- Ability to interact effectively with people at various levels.
- Commitment to quality in all aspects of service delivery.
- Ability to identify business opportunities beyond initial customer inquiries.
- Strong interpersonal, negotiation, customer relations, and resource management skills.
- Customer service, quality, and productivity-focused mindset.
- Proficiency in SAP, Excel, and Word.
- Excellent problem-solving and communication skills.
- Strong team player with the ability to take control of situations.
- Detail-oriented and deadline-driven.
- Ability to clearly communicate technical matters to customers and colleagues when required.
Key Responsibilities:
- Assist in managing and overseeing the operation of the Johannesburg Service Centre.
- Support forward planning and direction of functions within the Service Centre to improve efficiency and productivity.
- Report to management on overall efficiency and performance.
- Manage job allocation, scheduling, and workflow within the Service Centre.
- Coordinate resources (operational and human), schedules, and activities to optimize labour allocation.
- Assist in leading and participating in strategic expansion projects.
- Respond to customer requests for job status updates and maintain open communication channels to ensure accuracy and customer satisfaction.
- Gather and review customer feedback, ensuring concerns are addressed appropriately.
- Investigate product failures and customer complaints, working with management to determine solutions.
- Promote and maintain a safe working environment.
- Analyze current procedures and suggest improvements for efficiency.
- Build and maintain strong relationships with customers.
- Identify training needs for staff and implement development programs.
- Promote a health and safety culture within the Service Centre.
- Ensure proper maintenance of tools, equipment, and materials.
- Provide technical guidance and leadership to the Service Centre team.
- Ensure high-quality standards in all technician work.
Only shortlisted candidates will be contacted, and only qualified candidates will be considered
Desired Skills:
