About the position
Our Client is looking for a Duty Manager to join their team
Location: Stellenbosch
About the Role
We are seeking a reliable and customer-focused Duty Manager to join our hospitality team in Stellenbosch. The successful candidate will be responsible for overseeing daily operations during assigned shifts, ensuring excellent guest service, efficient staff coordination, and smooth front-of-house operations. This role is ideal for a hands-on leader who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences.
Key Responsibilities
- Shift Leadership: Oversee front-of-house operations during shifts, ensuring smooth and efficient service
- Staff Supervision: Lead, support, and motivate front-of-house staff to maintain high service standards.
- Customer Experience: Ensure guests receive a warm welcome and address any concerns promptly and professionally.
- Operational Support: Manage reservations, seating, ticket sales, and public-facing areas as required.
- Coordination: Work closely with kitchen and support teams to ensure seamless service delivery.
- Problem-Solving: Handle customer complaints and resolve operational issues effectively.
- Compliance & Safety: Ensure adherence to health, safety, and company policies at all times.
- Reporting: Assist with basic administrative tasks, shift reports, and cash-ups.
Requirements
- Previous experience in a hospitality, restaurant, or customer-service supervisory role.
- Strong leadership and communication skills.
- Ability to remain calm and effective under pressure.
- Good problem-solving and organizational abilities.
- Familiarity with POS systems and reservation platforms is an advantage.
- Flexibility to work shifts, weekends, and public holidays.
Desired Skills:
- Duty Manager
- Assistant Manager
- Shift Manager
