About the position
Our Client is looking for a Duty Manager to join their team
Area: Franschhoek, Cape Town
Overview: We are seeking a dynamic and experienced Hotel Duty Manager to join our client’s prestigious wine estate, renowned for its sophisticated luxury accommodation and 5-star guest experiences. As the Hotel Duty Manager, you will play a pivotal role in ensuring the seamless operation of our client’s hotel, maintaining the highest standards of service, and upholding their reputation for excellence in hospitality.
Key Responsibilities:
- 1.Guest Experience Management:
- Ensure guests receive exceptional service from arrival to departure.
- Handle guest feedback and resolve any issues promptly and professionally.
- Anticipate guest needs and maintain a proactive approach to enhancing their experience.
- 2. Operations Oversight:
- Supervise daily hotel operations to ensure smooth functioning of all departments.
- Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high standards.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
- 3. Team Leadership:
- Lead and motivate a diverse team of hotel staff, fostering a positive work environment.
- Provide coaching, training, and development opportunities for team members.
- Ensure all staff adhere to company policies and procedures, maintaining professionalism at all times.
- 4.Revenue and Cost Management:
- Monitor and control hotel expenses and ensure budgetary guidelines are followed.
- Maximize revenue through effective upselling techniques and yield management strategies.
- Collaborate with the sales and marketing team to promote hotel services and packages.
- 5. Safety and Compliance:
- Ensure compliance with health, safety, and security regulations.
- Implement emergency procedures and maintain a safe environment for guests and staff.
- Conduct regular audits and inspections to uphold standards of cleanliness, safety, and hygiene.
- 6. Event Coordination:
- Oversee the planning and execution of events and special occasions hosted at the hotel.
- Coordinate with event organizers, ensuring all arrangements meet guest expectations and specifications.
Qualifications:
- Proven experience as a Duty Manager or similar role in a luxury hotel environment.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Exceptional communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of hotel management software (PMS) and MS Office proficiency.
Education and Certification:
- Relevant certifications in hospitality management or equivalent experience.
Additional Requirements:
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering unparalleled guest experiences and a commitment to excellence.
Desired Skills:
- Duty Manager
- Hotel Operations Manager
- Guest Services Manager
