About the position
Responsibilities: Desired Experience & Qualification Requirements: The position offers an excellent opportunity to work in a fast-paced environment, ensuring customer satisfaction and effective problem resolution. If you are a committed IT professional with a passion for technology and customer service, we invite you to apply for this exciting opportunity. YOU MUST SPEAK and WRITE DUTCH FLUENTLY
- Diagnose and resolve hardware and software issues involving desktops, laptops, printers, mobile devices, and other IT equipment.
- Maintain and configure desktop operating systems, software applications, and peripheral devices, including updates and patches.
- Record, track, and document problem-solving processes, including all actions taken and resolutions.
- Utilize diagnostic utilities and best practices for troubleshooting, and maintain technical support documentation.
- Collaborate with second and third-line support teams for complex issue resolution.
- Ensure adherence to escalation protocols and SLA guidelines.
- Provide quality remote support to clients and engage in post-resolution follow-ups.
- Attend daily strategy meetings with the Help Desk Manager.
A+/ N+ / MCSE or related experience
Minimum of 3 years technical support experience
O 365, Active Directory and Azure: 2 years (Required)
- Proficiency in troubleshooting Windows Desktop, Server, Microsoft Office, and various business applications.
Willingness to work 24/7 rotational shifts
Desired Skills:
- Speak Dutch fluently
- Microsoft Operating Systems
- Remote support
- Office 365
Desired Work Experience:
- 2 to 5 years
About The Employer:
PLEASE NOTE THAT THIS POSITION IS FULLY REMOTELY
A leading UK-based firm is seeking a dynamic and technically proficient DUTCH SPEAKING First Line Azure Support Engineer to join their dedicated IT team based in Centuray City, Western Cape. The role involves providing first-line technical support to end-users through various channels such as phone, email, and BMS, ensuring timely and professional assistance. This is a HYBRID position.
