Draught Administrator at Red Ember Recruitment (PTY) Ltd

About the position

Red Ember Recruitment is recruiting on behalf of our client for a proactive and detail-oriented Draught Administrator. This position is responsible for handling administrative support functions related to callout processing, technician coordination, vehicle documentation, and weekly reporting. The ideal candidate should be comfortable working in a high-paced environment, with a keen eye for accuracy, effective communication skills, and the ability to work independently as well as part of a team.

Key Performance Areas (KPA’s) & Key Performance Indicators (KPI’s)
1. Callout Coordination and Closure

• Open and capture new callout requests accurately.
  
  
  
• Dispatch technicians within the agreed turnaround times.
  
  
  
• Log technician arrival estimates.
  
  
  
• Review and close job cards after completion.
  
  
  
• Verify flow meter readings and glassware delivery accuracy.
  
  
  
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  Log and report any non-deliveries with appropriate reasons.
  Output: All callouts are processed and completed according to company standards.
  
  
  

2. Weekly Reporting and Pack Submission

• Capture and analyse technician stock counts.
  
  
  
• Process invoices related to stock, callouts, and travel.
  
  
  
• Update relevant data onto internal tracking databases.
  
  
  
• Capture and analyse kilometre claims from technicians.
  
  
  
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  Complete and submit weekly admin reports.
  Output: Accurate and timely submission of all weekly packs and reports.
  
  
  

3. Technician Vehicle Administration

• Conduct weekly vehicle inspections for technicians.
  
  
  
• Schedule services, renew license disks, and track vehicle-related documentation.
  
  
  
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  Submit all completed documents to the relevant fleet administrator.
  Output: All technician vehicle records are kept up to date and compliant.
  
  
  

Working Conditions

• Office-based environment with occasional off-site inspections.
  
  
  
• Interaction with technical teams, operations staff, and fleet support.
  
  
  
• Standard business hours with flexibility required during peak periods.
  
  
  
• Frequent use of computers, phones, and office software tools
  
  
  

RequirementsQualifications & Experience

• Relevant qualification.
  
• Exposure to a client service environment.
  
• 1–2 years’ experience as a Data Capturer.
  

Skills & Knowledge Required

• Strong analytical skills.
  
• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
  
• Knowledge of working with databases (advantageous).
  
• Professional telephone etiquette.
  
• High attention to detail.
  

Personal Attributes

• Written Communication: Clearly expresses ideas in written documents using correct grammar and structure.
  
  
  
• Verbal Communication: Communicates effectively in one-on-one and group settings.
  
  
  
• Conflict Management: Resolves conflicts professionally and constructively.
  
  
  
• Interpersonal Sensitivity: Shows empathy and consideration for others’ feelings.
  
  
  
• Teamwork: Collaborates effectively with colleagues and contributes to team success.
  
  
  
• Business Acumen: Understands broader business issues and the impact of decisions.
  
  
  
• Drive and Commitment: Sets and achieves high standards of performance.
  
  
  
• Tenacity: Persists through challenges to achieve goals.
  
  
  
• Persuasiveness: Communicates convincingly and influences stakeholders when needed.
  
  
  
• Planning, Organizing & Controlling: Structures work effectively to ensure timely completion.
  
  
  
• Task Structuring: Prioritizes tasks and manages time efficiently.
  
  
  
• Judgement: Makes informed decisions based on data and logic.
  
  
  
• Implementing Decisions: Takes responsibility for executing decisions.
  
  
  
• Adaptability: Maintains performance despite changes in the work environment.
  
  
  
• Motivation and Work Ethic: Demonstrates commitment, fairness, and integrity.
  
  
  
• Problem Solving & Decision Making: Shows initiative and sound judgement in solving routine problems.
  
  
  

Desired Skills:

• analytical
• Microsoft Office
• databases

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. 
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. 

Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. 

Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products. 
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. 
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.