About the position
ENVIRONMENT:
A leader in Customer Engagement Tech seeks a highly meticulous Document Processing Specialist who thrives under pressure to join its Remote team. Your core role will entail completing all monthly job processing and fulfilment, for multiple customers, delivered within established SLA timeframes and as per the specifications. You will also conduct regular QA checks, manage incoming queries regarding production status while ensuring the timely completion of all implementations or change request projects documenting each step in the CRM tool. Applicants will require a Degree/Diploma in Computer Science/Business or equivalent and work experience in a project-oriented environment. You will need experience with document processing and delivery, working with client-server environments, hands-on experience using PCs, including Windows, Microsoft Office applications & XML data.
DUTIES:
- Ensure all production cycles achieve internal and external SLAs.
- Conduct regular QA checks to ensure accuracy and quality.
- Provide external and internal customers with updates, progress status and reports.
- Manage incoming queries regarding production status.
- Configure processing tools to meet client requirements and internal optimizations.
- Monitor the automation and act on any issues with statement and document processing.
- Review work orders to determine job specifications and operational requirements.
- Liaise with and make recommendations to the Implementation team on new implementations/projects.
- Ensure the timely completion of all implementations or change request projects documenting each step in the CRM tool.
- Respond to Level 1 Support cases and update thought internal tracking system.
- Escalate unsolved and/or critical problems as outlined in the escalation process.
REQUIREMENTS:
Qualifications –
- Post-secondary Degree or College Diploma in Computer Science, Business, or equivalent and work experience in a project-oriented environment.
Experience/Skills -
- Experience with document processing and delivery is an asset.
- Experience working in the financial industry is an asset.
- Experience with client-server environments.
- Hands-on experience using PC’s, including Windows Microsoft Office applications.
- Experience working with XML data.
- Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous.
- Experience with photo editing software.
- Occasional overtime/weekend work required.
- Work site is remote, with work performed within Pacific time zone.
ATTRIBUTES:
- Ability to work in a high pressure, deadline-oriented environment.
- Detail oriented with a strong commitment to quality.
- Strong problem-solving skills and able to communicate findings to the team.
- Ability to handle multiple priorities while meeting specific deadlines.
- Good time management and well organized.
- Team player.
- Strong communication skills (written/verbal English).
- Bondable.
Desired Skills:
- Documentation
- Excel
- MS Access
- Windows Servers
- XML
About The Employer:
A leader in Customer Engagement Tech
