Distribution Coordinator at Famous Brands

About the position

Introduction

To ensure that On Road Execution and customer service standards achieved.

Duties & Responsibilities

• Strictly enforces health and safety standards and Road Traffic Act
• Management of productivity and customer service measures. Leverage distribution efficiencies by aligning resources to outputs.
• Fleet up time, Achieve service levels across the network
• Support fleet maintenance program on site, and ensure that the fleet standards are maintained at the highest standards
• Responsible for the cleanliness, neatness and hygiene of all crew, equipment, and vehicles within your domain
• Ensures that all vehicles are inspected daily via the drivers and any defects to be reported to the Distribution Controller for action
• Administrative responsibilities - POD, Delivery notes, Invoices
• Sorting and preparation of all shipment pack, printing invoices and allocating then to the correct pre planned shipment
• Ensure route master updates are always done to cater for store changes
• Follow up on any queries with Franchisees and feeds back within the required lead-time
• Effectively coordinate orders for on hold accounts as indicated by the SOP
• Execute distribution plan as per PLATO, using Trackmatic. Entrench effective communication between Driver's and Planning to ensure enhancements are derived from the plan
• Ensure vehicles are dispatched without delay and ensure redeliveries are kept to a minimum.
• Delivery issues resulting in customer returns or credits to reported monthly to identify and close the gaps.
• Investigate and close the gap on missing POD and ensure processing of returns and Credit notes are done effectively within the agreed SLA
• Manging drivers so they adhere to strict schedules and delivery fulfilment. Monitoring driver behavior and ensuring a high level of customer service
• Utilizing GPS/Tracking systems to monitor drivers and track vehicles in case and actively report the abuse of company assets
• Assist in the management of HR related matters as escalate to upper management as needed

Desired Experience & Qualification

• Senior Certificate/Grade 12
• Preferably a Transport/Logistics/Supply Chain Certificate or Diploma
• FMCG distribution experience is a must
• At least 2 years transport or distribution control experience
• Plato and Trackmatic experience required
• ERP system experience
• Strong attention to detail, Honest and reliable
• Good knowledge of health and safety
• Ability to problem-solve
• Good working knowledge of excel outlook and experience using a business management software
• Excellent communication skills and ability to work effectively in a team
• After hours availability is essential
• Good interpersonal skills, including a strong customer service mindset