Dispatch Manager

About the position

Job Overview
You should be able to multi-task in stressful conditions with little or no supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. Dispatch Managers oversee the safe receipt, storage, retrieval and timely dispatch of goods. Ensuring that health and safety requirements are met.

Key Tasks and Responsibilities

• Collect works orders at Sales Office - distribute to the correct department to execute order.
• Make sure works orders are complete and ready for delivery on correct waiting period - Stock Orders - same day /next day - processed orders 4 working days - buy out and toughening no longer than 7 working days.
• Maintain O.T.I.F always - On Time in Full deliveries.
• Load and Check vehicles - no overloading, only invoiced glass and items must be on trucks.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.
• Respond to any issues and follow up by coordinating with the appropriate departments, field units and customers.
• Respond to queries related to products and deliveries.
• Use radios, phone, and computer to direct crews /field units to lay out best routes.
• Prioritize and organize calls according to urgency.
• Keep Fleet Roadworthy.
• Ensuring the health, safety, cleanliness and security of the work environment
• Fuel consumption - Control and check slips with Total Reports.
• Quality Control on products dispatched and received.
• "hands-on" work
• Ensuring that quality and delivery objectives are met
• Check quality of products before dispatching and correct quantities thereof
• Maximise loading capacity of deliveries in order to reduce costs
• Maintain efficient and professional wrapping and packaging of product to avoid damages and compliment
• Quality
• General Health and Safety and House Keeping in Dispatch

Minimum Requirements

• Grade 12
• Must come from logistics, fleet or despatch background
• Strong communication skills
• Being hands-on
• Working knowledge of health and safety regulations

Value systems and culture

• Customer/Service orientation
• Attention to detail
• Working as part of a team and independently
• Reliability / Responsible
• Initiative
• Professional presentation of self
• Integrity/honesty

Knowledge, Skills and Abilities

Knowledge

• Operational understanding of statutory and regulatory requirements
• Very good operational knowledge of Health and Safety regulations

Skills

• Analytical and problem solving skills
• Meticulous attention to detail
• Good interpersonal skills
• Deadline driven
• Good stress and time-management skills

Personal Attributes

• Honest and Trustworthy
• Respectful
• Sound work ethics
• Team player with ability to deal with changing priorities

Abilities

• Confidence in dealing and building relationships on all levels.
• Excellent written and oral communication skills.
• High level of accuracy and attention to detail.
• Well organised with strength in prioritising.
• Flexible attitude to achieve results.
• Calm under pressure.

Desired Skills:

• Warehouse logistics
• Fleet Management
• Occupational Health and Safety
• Stock Control
• Order Logistics
• Cycle Count

Desired Work Experience:

• 2 to 5 years Dispatch & Receiving

Desired Qualification Level:

• Grade 12 / Matric

Employer & Job Benefits:

• Annual Bonus