Dispatch Manager

About the position

A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Dispatch Manager in KwaZulu-Natal.

To supply stores with timeous deliveries (OTIF) on a daily basis

• Minimum Gr 12. or equivalent NQF4 qualification


• Computer literate (MS Office).


• Bcom Logistics/Supply chain Degree advantageous.


• 1 year or more of Dispatching experience in DC environment.


• Must be familiar with Warehouse Management Systems (WMS) and receiving processes.


• Own transport and Valid Driver’s License advantageous

OUTBOUND

• Ensure that staff complement is as per Client recommendation and schedule;


• Ensure that the daily schedule is agreed with Client Planning department;


• Plan daily deliveries and forecast on number of plans to be delivered on the day;


• Ensure OTIF is met on a daily basis;


• Mitigate risks in the department;


• Ensure “bag” control is adhered to;


• Ensure daily, weekly and monthly reports to be compiled;


• Ensure there is ongoing communication with Client Planning and Transport department;

PROCESS

• Plan and Manage carry over plans for the day;


• Manage “Bags” to transport timeously and complete control sheet;


• Liaise with Ops on the floor status at the start of the shift, during day and end of shift;


• Ensure that consolidation and wrapping process is adhered to;


• Ensure loading process is adhered to as per SOP;


• Ensure Strapping/and Outbound training is completed and signed off;


• Deal with residue when loading plan is completed;


• Liaise with transport Shunter staff on trailer availability per door;


• Manage productivity to maintain 4 deliveries, per Despatcher per shift;


• Manage staging lanes in order to minimize risk of product and financial implications.

FINANCE

• Manage XMQIR to below R700000 per day;


• Check Daily report on Scanned Left – Behind product and deal with it timeously; and include on a new plan;


• Manage damages in the department;


• Ensure that strapping and wrapping process is adhered to at all time to minimize financial risk;


• Ensure that SHEQ appointments are done as per regulations;


• Ensure that Invoicing is accurate and daily schedule is followed 100%.

PEOPLE MANAGEMENT

• Responsible for Staff Training and Development;


• Responsible for Succession Planning of the department;


• Managing of leave;


• Maintaining headcounts (as per agreed to schedule with Client)


• Manage PPE compliance.


• Responsible for adherence of SHEQ in the department.


• Conduct performance reviews, create and monitor development and improvement plans and compensation reviews in coordination with Distribution Centre Management.

Desired Skills:

• Quality Control Analysis
• Monitoring
• Complex Problem Solving
• Equipment Maintenance
• Time Management
• Industrial Control Software
• Critical Thinking