About the position
Brackenfell, Cape Town - Dispatch Controller needed for a fast-paced distribution environment. This is a full-time role requiring hands-on experience in coordinating daily dispatch operations.
Our client is a well-established national distributor within the consumer goods sector, supplying to retail and wholesale clients. They operate in a time-sensitive, product-driven environment where delivery accuracy, real-time logistics control, and operational reliability are essential. The Cape Town branch is seeking a skilled Dispatch Controller to support delivery planning and performance.
The successful candidate will be responsible for executing and overseeing the daily dispatch function – including scheduling, vehicle loading, route allocation, and delivery tracking. The role also involves managing dispatch documentation, ensuring compliance, and maintaining effective communication between warehouse teams, drivers, and customers.
Key Responsibilities:
- Develop and implement weekly delivery schedules aligned to order volumes and customer requirements
- Coordinate and manage daily dispatches from order preparation through to final delivery
- Verify accuracy and completeness of delivery documentation and loads
- Assign deliveries to drivers based on route planning and load capacities
- Monitor dispatch operations using tracking systems and respond to route or timing issues
- Communicate with drivers throughout the day to ensure smooth delivery execution
- Liaise with customers regarding delivery scheduling, confirmations, or potential delays
- Ensure that all dispatch documentation (delivery notes, invoices, PODs) is accurately maintained
- Manage and track CHEP pallet movements and documentation
- Conduct pre-dispatch vehicle and driver compliance checks
- Maintain accurate dispatch records and daily checklists
- Report on delivery performance, turnaround times, and exceptions
- Assist with identifying areas for operational improvement
Requirements:
- Matric / Grade 12 Non-Negotiable
- 2–4 years’ experience in dispatch or transport operations
- Drivers License and own Vehicle
- Strong proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience using dispatch tracking software (Trackmatic advantageous)
- Basic understanding of route planning and vehicle utilisation
- Relevant tertiary qualification in Logistics or Transport (advantageous)
- Industry knowledge in consumer or pet products is beneficial
Remuneration:
Market-related salary: R18,000 – R20,000 CTC, negotiable depending on experience
Only shortlisted candidates will be contacted
Desired Skills:
- Detail-oriented and systematic
- Excellent communication and coordination skills
- Able to work under pressure and manage priorities
- Strong sense of accountability
- Solutions-driven and proactive
