Director: Residential Services at University of The Western Cape

About the position

DIRECTOR: RESIDENTIAL SERVICES - (2369)

Title of Position: Director: Residential Services
Location: Main Campus - Bellville, WC ZA (Primary)
Closing Date: 06/11/2026

Role Clarification & Key Performance Areas:

Development and Support (SDS), Residential Services plays a pivotal role in creating a holistic and enabling environment where students can thrive academically, socially, and personally. Residential Services is committed to fostering a value-driven, student-centred culture that enhances the living-learning experience for all residents. The department oversees the strategic and operational management of three key sections, namely, Student Housing, Administration & Placement, and Reslife.

Key Responsibilities:

Reporting to the Deputy Vice Chancellor: Student Development and Support, the Director: Residential Services will provide strategic leadership and operational oversight of all residence-related functions across the University. The successful candidate will be expected to implement the integrated talent management framework, including the performance development processes, and the responsibilities listed below:

Strategic Leadership

• Develop and implement a comprehensive residence management and student accommodation strategy aligned with UWC's mission and strategic goals.
• Establish and maintain policies, standards, and systems for effective residence management.
• Drive programmes that enhance student satisfaction, retention, and overall success.
• Implement the integrated talent management framework, including performance development and culture within the department.

Residence and Operational Management

• Oversee the allocation, occupancy, and maintenance of student residences.
• Ensure compliance with health, safety, environmental, and regulatory standards.
• Manage residence applications, fee collection, and student accommodation records efficiently.

Student Development and Support

• Promote a supportive and inclusive residential environment that facilitates academic and personal growth.
• Collaborate with student support services to deliver residence life programmes and wellness initiatives.
• Uphold a fair and consistent residence code of conduct and disciplinary framework.

Infrastructure and Facilities Management

• Partner with Infrastructure Development and other stakeholders on renovations,upgrades, and new residence projects.
• Facilitate preventative maintenance programmes and utilities management toensure operational efficiency and sustainability.

Financial Management

• Develop, implement, and monitor the departmental budget.
• Ensure sound financial management, accountability, and cost-effectiveness inresidence operations.
• Identify and pursue revenue-generating opportunities.

Risk Management and Compliance

• Implement risk mitigation strategies, including safety, emergency preparedness,and facility integrity.
• Ensure compliance with all relevant legal, regulatory, and institutional requirements.

Stakeholder Engagement

• Strengthen partnerships with students, parents, internal departments, and external service providers.
• Engage with private accommodation providers to expand student housing opportunities.
• Represent the University and department on relevant committees and forums.

Minimum Requirements:

• Masters degree or equivalent professional qualification (NQF 9)
• A minimum of 10 years' experience at a managerial level in student residential accommodation, residence administration, or a related environment.
• Experience in higher education or a multi-campus environment.
• Knowledge of South African legislation governing student housing, health, and safety.
• Additional training or certification in property, facilities, or project management.

Competencies:

• Strategic Leadership.
• Digital Acumen
• Financial Acumen
• Student-Centred Approach
• Collaboration
• Risk and Compliance Management
• Communication
• Coaching and Mentoring
• Change facilitation

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.

To be considered for this vacancy, you must click on the Apply for this Job link below or apply directly via UWC Careers at [URL Removed] For any queries, please contact the Human Resources Department at [Phone Number Removed]; or email: [Email Address Removed].

DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

Desired Skills:

• Strategic Leadership
• Coaching and Mentoring
• Risk and Compliance Management
• Financial Acumen
• Digital Acumen

Desired Work Experience:

• More than 10 years Executive Management / Director

Desired Qualification Level:

• Masters