About the position
Responsible for developing, managing, monitoring and implementing the company’s digital strategy in line with the organisational objectives and priorities. Demonstrate an end-to-end mindset, rethinking new ways to meet and exceed customer needs. Determine when incremental process improvement is sufficient and when radical process re-engineering is required, ensuring the optimal balance between innovation and business return on investment. Embed leading technology, business process optimisation, tools and metrics to drive sustained improvements in business performance.
Key Performance Areas:
- Digital Transformation Strategy 20%
- Business Process Optimisation 20%
- Data and Document Management 20%
- Organisational Change Capability 20%
- Manage Internal IT department 20%
Competency Requirements for Position
Knowledge:
- Knowledge of global telecommunications industry
- Knowledge of digital landscape:
- Infrastructure technologies
- Data management (big data, cloud, web solutions)
- Program management
- Competitor activity
Skills:
- Business process optimization
- Systems design and analysis
- Integration and risk management
- Agile software development
- Solid project management
- Organizational change capability
- Skill in managing cross functionally
- Excellent presentation and communication skills
Behavioral:
- Systemic (end to end) thinker
- Excellent leadership and management skills
- Ability to influence business stakeholders
- Analytical, problem solving skills
- Decisive
- Results driven
- Stress tolerant
Minimum Qualification:
- Degree in Information Technology or equivalent in business administration
- Project design and management qualification (Agile)
Minimum Experience:
- More than 5 years technical project management experience within a complex environment
- Proven track record of successful implementation of digital transformation projects essential.
Other Requirements:
- Willing to work overtime if required
- Must have own transport
- Valid passport
Job Grade:
Key Stakeholder Relationships
Internal
- Cross functional stakeholders engaged in improving win rate and business efficiency.
External
- Suppliers and various system platform providers (SAP, QlikView, LMX, Jurumani, Fresh Service). Customer engagement as needed.
Key Performance Areas & Indicators
Digital Transformation
- Develop digital transformation strategy to deliver differentiated customer experience of the companies value proposition - Increased new and existing business - Clear deliverables and time lines
- Drive technology change program; i.e. design, develop and implement digital transformation solutions
Successful delivery of work streams - Within agreed timelines and budgets
- Assist Exco to make investment decisions in technology and provide best value for money, within agreed budgets - Cost effective purchasing of hardware, software and support - Robust service level agreements in place
- Maintain up to date knowledge of ICT landscape as well as market trends and competitor activity - Provide thought leadership, recommendations and direction
Business Process Optimisation
- Identify, prioritize and implement opportunities for process improvement and /or business re- engineering - Improved business performance - Cost effective, streamlined solutions
- Determine when incremental process improvement is sufficient and when radical process reengineering is necessary - Fit for purpose, cost- effective solutions - Successful integration with legacy systems, if applicable)
- Develop digital transformation documentation i.e. business processes, policies and procedures - Policies developed, maintained on intranet - Ensure compliance to new processes
Data Management
- Analyze quantity and quality of data and determine the data needed before and post digital transformation - Eliminate unnecessary data or duplication of data
- Evaluate and optimize work processes, systems and people which create data - Employees trained - Data quality monitored and improved
- Analyze and develop a Company wide document management solution - Understand needs and standardize on single solution
Organisational Change Capability
- Ensure digital transformation is understood at an operational level across departments aligned to the Customers’ needs - Effective change management & communication
- Demonstrate advanced planning and organisational skills in a technical environment - Break down silos, embed end- to-end systemic thinking
- Organise steering committees of relevant stakeholders for digital projects - Minutes of meetings and follow up on action steps
- Enable users to adapt to new technology and use of software - Training and ongoing end user support
Manage internal IT department
- Manage the company’s internal IT department - Support and improve the internal IT systems within agreed budgets
- Identify skills required to drive digital transformation
Desired Skills:
- project management
- digital transformation projects
- Infrastructure technologies
- Data management (big data
- cloud
- web solutions)
- Program management
