About the position
ENVIRONMENT:
A leading Cloud Solutions company is on the hunt for a Digital Partner & Business Development Manager who’s ready to take their growth to the next level. In this role, you’ll drive expansion through two main channels: building strong partnerships with CRM, helpdesk, and SaaS resellers (think Salesforce, Zoho, Zendesk, Freshworks, HubSpot) and selling their unified communications (UC), contact centre (CCaaS), and embedded telephony solutions directly to businesses of all sizes. They are looking for someone with a strong entrepreneurial mindset — equal parts relationship builder and deal closer. You’ll be just as comfortable pitching to enterprise clients as you are creating value-driven partnerships with software providers. If you have experience selling into SaaS platforms or building partner ecosystems, this is your chance to make a big impact in a fast-growing space.
DUTIES:
Partner Development & Enablement
- Identify, recruit, and onboard new SaaS resellers and ecosystem partners who can embed the company’s telephony solutions.
- Educate and enable partners through product training, integration support, and go-to-market planning.
- Drive partner-led sales growth through relationship management, incentives, and co-selling support.
- Structure and manage partner contracts, ensuring clear commercial terms and compliance.
Direct Sales & Business Development
- Actively prospect and close new business across the company’s full solution portfolio
- Build a robust personal sales pipeline and manage the full sales lifecycle from lead to close.
- Conduct client presentations, needs analysis, and solution design in collaboration with pre-sales teams.
- Identify cross-sell and upsell opportunities within partner-referred and direct accounts.
Market Engagement & Strategy
- Represent the company at industry events, partner showcases, and digital marketplaces.
- Provide regular feedback to product and marketing teams on partner needs, competitor activity, and market trends.
- Help shape the company’s partner ecosystem strategy and associated go-to-market efforts
REQUIREMENTS:
Qualifications and Experience:
- Matric essential
- Relevant tertiary qualification or equivalent experience essential
- 5+ years in business development, partnerships, or sales roles in the SaaS, telecoms, or tech integration space.
- Demonstrated success in both direct selling and channel/partner development.
- Experience working with or selling into platforms like Salesforce, Zoho, Zendesk, Freshworks, or HubSpot is a strong advantage.
- Strong understanding of UCaaS and CCaaS solutions, along with the ability to articulate technical features and benefits to a variety of stakeholders.
- Experience in a White Label partner ecosystem or SaaS-based business model.
SKILLS | ATTRIBUTES
- Strong commercial acumen and relationship-building abilities.
- Consultative selling approach with excellent communication and presentation skills.
- Self-starter who can manage both strategic partner growth and individual sales targets.
- Comfortable navigating both technical and commercial conversations with partners and clients.
- Digital Proficiency: Encompassing confident use of digital technologies, critical evaluation of digital content, responsible online behavior, engagement for learning and work, information and media literacy, digital content creation, and digital safety awareness to thrive in a technologically driven environment.
- Communication & Negotiation Skills: Excellent interpersonal, communication, and negotiation skills. Ability to effectively engage with senior stakeholders, manage complex sales cycles, present and navigate challenging negotiations.
- Strategic Thinking: Ability to think strategically, prioritize efforts, and develop actionable plans to drive long-term business growth.
- Self-Starter & Motivated: High degree of self-motivation, resilience, and ability to work independently, while also being a collaborative team player.
- Efficacy: Ability to work with urgency and accuracy, balancing multiple priorities effectively.
- Sales Mindset: Sales-driven mindset with a history of meeting or exceeding targets
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
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Desired Skills:
