About the position
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Operational support for IT reliability planning with a focus on:
- Supporting IT Service Continuity Management (ITSCM), Availability Management (AM) and Technical Lifecycle Management (TLM) feature teams by:
- Maintaining Confluence pages.
- Maintaining process templates.
- IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on ITSCM, AM, Service Lifecycle Management.
- Review and reporting of the status of mandatory artifacts and activities.
- Maintenance of customer base data.
- Monitoring and reporting of IT-SCM, AM and TLM topics within the Group.
- Engage with stakeholders of ITSCM, AM, TLM Crisis Management and Emergency Management when required.
- Engaging with Dev/Ops Teams (Infrastructure and Applications) in support of ITSCM, AM and TLM.
- Interfacing with other experts regarding IT-SCM, AM and TLM topics in support of the relevant reliability planning feature team.
- Attending of all Agile ceremonies and actively taking part in the ceremonies.
- Adherence to the IT HUB rules, policy and regulations.
Minimum Requirements:
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
- IT Experience (4-6 Years)
- Higher qualification in computer sciences or equivalent qualification.
- ITIL qualification or experience
- IT Support experience
- Network experience
- Agile Methodology
- IT Process improvement methods as well as risk related control frameworks and practices will be an advantage. (COCO, COSO, CMM, COBIT, etc.)
ESSENTIAL SKILLS REQUIREMENTS:
- Higher qualification in computer sciences or
- Higher qualification in information systems
- IT Operations Experience (on-Prem or Cloud)
- Conceptual knowledge of IT Infrastructure and Application hosting environments.
- Working across multiple IT teams.
ADVANTAGEOUS SKILLS REQUIREMENTS:
- Fluent in English – including Business reading and writing.
- German Speaking – advantage (not a pre-requisite)
- IT experience - advantage (not a pre-requisite)
- Agile and DevOps Understanding
- IT Infrastructure technologies: Data Centres, Networks, Servers, Storage, Platform, Middleware
- Cloud Technologies: AWS, Azure, etc.
- ITSM (IT Service Management)
- IT Operations Frameworks
- ITIL (IT Infrastructure Library)
- Disaster Recovery Management
- IT Infrastructure Operations
- IT Process Steering
- IT Process Governance
- IT-SCM (Service Continuity Management)
- Technical Life Cycle Management (TLM) understanding
- Service Now (SNOW) understanding
- Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.
- Should be willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might exist.
- Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.
- Above board work ethics – this is of utmost importance.
- Flexibility to take up different tasks in the project.
- Willing and able to travel extensively, for up to 2 weeks at a time (international).
Desired Skills:
- ITSM
- IT Operations Frameworks
- ITIL
- IT Infrastructure Operations
