Desktop Support

About the position

To support a multi-user computing environment and ensure continuous, optimal performance of IT services and support systems.
Duties and Responsibilities, include but are not limited to the following:

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of clients Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of clients ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

Behavioral Aspects Required

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.

Desired Skills:

• IT infrastructure
• backup solutions
• Active Directory implementation
• Advanced Excel user
• Desktop Support