About the position
Introduction
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Description
Primary Responsibilities for the Role
· Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
· Ensure desktop computers interconnect seamlessly with diverse systems.
· Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
· Recommend and implement upgrades on systems to ensure longevity.
· Assess functional needs to determine system purchase specifications.
· Assist in technical upgrading and maintaining of entire desktop systems.
· Support in testing and deployment of new applications and systems.
· Provide technical support for end-users both in-person and remotely, addressing hardware and software issues on desktop computers, laptops, and peripherals (printers, scanners, etc.).
· Respond to IT-related queries and issues from staff via phone, email, or ticketing system.
· Ability to work outside regular hours in case of standby.
Minimum Requirements
Minimum Qualification and Experience Requirements
· 2 years of experience in IT support or desktop support.
· CompTIA A : A basic certification for IT technicians covering hardware and software.
· Experience with Windows operating systems (Windows 10, and 11) and macOS, including installations, configurations, and troubleshooting.
· Experience with Active Directory, remote desktop tools, and ticketing systems .
· Remote Support Tools: TeamViewer, Remote Desktop.
Desired Skills:
- CompTIA A+
- Troubleshooting
- IT Support
- Desktop Support
