Desktop Engineer at Ntice Sourcing Solutions (Pty) Ltd.
NTICE SOURCING SOLUTIONS (PTY) LTD.
- R25,000 - R30,000 per month
- Permanent Intermediate position
-
Gauteng
- Posted 27 Jan 2026 by NTICE SOURCING SOLUTIONS (PTY) LTD.
- Expires in 28 days
-
Job 2631890 - Ref 59268
About the position
The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operations delivery team
REQUIRED LEARNING
- Grade 12
- Minimum 5 years Field Tech experience
- Own vehicle
- Valid SA driver's license
- Advanced knowledge of desktop/laptop/thin client hardware and software
- Computer literate O365/Microsoft Outlook/Word/Excel Essential
- A+ / N+
- MCSE would be advantageous
- Understanding of Microsoft Active Directory, Exchange and Terminal Services
- Basic LAN/WiFi troubleshooting and support
KEY JOB OUTPUTS
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the ServiceDesk
- Performs preventative maintenance activities on certain products as directed
- Perform desktop/laptop/thin client hardware and software installations
- Take routine service calls and perform basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Ensure accurate updates and completion of tickets on the ServiceDesk
Desired Skills:
NTICE SOURCING SOLUTIONS (PTY) LTD.
About the agency
Ntice Sourcing Solutions is a recruitment solutions provider placing professionals across EMEA within all key business functional areas. These business functional areas include: IT, Engineering /Technical, Accounting & Finance, Sales & Marketing, Human Resources, Training and Development, Supply Chain/Procurement, Production and Operations.
Our team is made up of experienced specialist recruiters who are extremely knowledgeable within their chosen field. Our consultants have spent years growing their client and candidate networks which allows them to match candidates to clients quickly. We pride ourselves in ensuring we understand the client brief and focus on placing candidates in companies where they thrive and fit the culture of the business.
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