Delivery Manager at Adapt IT

About the position

Introduction

The Delivery Manager is responsible for end-to-end delivery execution across the Professional Services portfolio. The role ensures that projects are delivered on time, within budget, and to agreed quality standards, while providing accurate delivery visibility, risk management, and governance. This role acts as the single point of accountability for day-to-day delivery.

Description
Key Outcomes of the Role

·       Predictable, controlled delivery across all PS projects

·       Early visibility of delivery risks and budget deviations

·       Accurate tracking of effort vs estimates

·       Disciplined project closure

·       Reduced delivery escalations reaching the Head of PS



Key Responsibilities

Delivery Ownership & Execution

·       Own day-to-day delivery across all Professional Services projects

·       Ensure projects are planned, tracked, and executed according to agreed delivery standards

·       Maintain delivery cadence and governance across the portfolio

·       Ensure delivery commitments made to customers are met or proactively renegotiated

·       Accountability: Delivery execution and control

 

Project & Portfolio Management

·       Oversee project planning, scheduling, and execution

·       Ensure Jira & Sciforma project plans and task tracking are accurate and up to date

·       Monitor effort burn using Sciforma timesheets

·       Track actuals vs estimated effort and forecast remaining work

·       Drive disciplined project closure, including delivery sign-off and lessons learned

·       Accountability: Portfolio delivery health

 

Financial & Capacity Control

·       Monitor project budgets and effort consumption

·       Identify budget overruns and delivery inefficiencies early

·       Manage delivery “white space” and capacity utilisation in collaboration with the Head of PS

·       Provide forward-looking delivery forecasts

·       Accountability: Delivery cost control (input to commercial decisions)



Risk & Issue Management

·       Maintain active risk and issue registers across all projects

·       Identify delivery risks early and implement mitigation plans

·       Manage cross-project dependencies and constraints

·       Escalate delivery risks to the Head of PS with clear impact analysis and recommended actions

·       Accountability: Operational risk management

Customer Delivery Communication

·       Act as the primary contact for routine delivery communication with customers

·       Provide regular delivery status updates (progress, risks, timelines)

·       Manage expectations related to scope, timelines, and delivery dependencies

·       Support the Head of PS in executive or escalated customer engagements

·       Accountability: Customer delivery confidence

Delivery Governance & Reporting

·       Produce delivery dashboards and portfolio status reports

·       Ensure consistent use of delivery templates, standards, and tools

·       Provide concise, decision-ready reporting to the Head of PS

·       Drive continuous improvement in delivery processes and controls

·       Accountability: Delivery transparency and governance



Minimum Requirements
Skills, Abilities and Experience Required



Essential Experience

The ideal candidate will have proven, hands-on experience owning delivery execution in a Professional Services or consulting-style environment.

·       3–5 years in delivery, project, program, or engagement management roles.

·       3 years experience managing multiple concurrent projects across different customers or workstreams

·       Demonstrated experience delivering projects:

o   On time

o   Within agreed budgets

o   Against defined scope and quality standards

·       Strong experience in effort-based delivery models, including:

o   Tracking actuals vs estimates

o   Managing delivery burn

o   Forecasting remaining effort

·       Experience operating as the single point of accountability for delivery execution

·       Regular exposure to customer-facing delivery governance, including:

o   Status reporting

o   Delivery planning sessions

o   Managing customer expectations

o   Handling delivery risks and issues

·       Practical, working experience with delivery tools such as:

o   Jira (or equivalent task / agile planning tools)

o   Timesheet and effort tracking systems (e.g. Sciforma or similar)

·       Experience working closely with:

o   Technical delivery teams

o   Senior leadership stakeholders

·       Experience in technology, data, analytics, or systems integration delivery.

·       Exposure to Telecoms data such as subscriber, offer, or network performance datasets.

 

Desirable Experience

·       Experience in a matrix organisation where teams are shared across projects

·       Exposure to portfolio-level delivery management

·       Experience contributing delivery input into pre-sales and estimation

·       Service\Customer relationship Management

 

Delivery Leadership & Ownership

·       Strong sense of personal accountability for outcomes

·       Comfortable making decisions and standing by them

·       Naturally takes ownership of problems rather than escalating prematurely

·       Able to hold teams accountable without damaging trust

 

Communication & Stakeholder Management

• Clear, structured communicator — especially under pressure
• Able to translate delivery detail into concise, executive-ready summaries
• Confident engaging customers at delivery-lead level
• Comfortable having difficult conversations around:
• Scope
• Timelines
• Delivery constraints
• Proactive communicator — raises risks early, not when it’s too late

 

Organisation & Attention to Detail

• Highly organised with strong follow-through
• Comfortable managing complexity across multiple projects
• Strong attention to detail without losing sight of the bigger picture
• Able to maintain accurate delivery data and governance without bureaucracy

 

Emotional Intelligence & Team Engagement

• Calm, measured, and professional in high-pressure situations
• Empathetic to team constraints while still driving accountability
• Able to build trust quickly with both customers and internal teams
• Coaches and supports delivery leads rather than “doing it all themselves”

 

Judgement & Escalation Discipline

• Strong judgement on what to solve vs what to escalate
• Escalates issues with:
• Clear facts
• Impact assessment
• Recommended options
• Understands that escalation is a tool, not a default behaviour

 

Cultural Fit

• Delivery-focused, pragmatic, and outcome-driven
• Low ego, high ownership
• Comfortable operating with clear role boundaries
• Respects governance while avoiding unnecessary process overhead

Desired Skills:

• Project management
• service delivery
• Customer care
• Communication
• Reporting
• Risk Management
• Accountability