Delivery Accounts Manager

About the position

Role Purpose
Own end-to-end delivery and program management outcomes across assigned tribes and build scalable, South Africa–anchored teams that support execution excellence and expansion aligned


 

• Delivery Ownership Program Management Excellence
  
  
  
  • Own delivery quality, timelines, scope alignment, and outcomes across assigned tribes and workstreams within the program.
  
  
  • Lead end-to-end program management governance, including integrated planning, dependency management, RAID tracking, milestone alignment, and execution oversight.
  
  
  • Maintain strong alignment with internal delivery teams and Client stakeholders to ensure execution clarity across multiple initiatives.
  
  
  • Sustain a continuous execution pulse within the Unit of Work (UoW).
  
  
  • Proactively surface cross-team delivery risks, dependencies, capacity gaps, and mitigation plans.
  
  
  
  


• Expansion Execution-Led Growth Within Tribes
  
  
  
  • Support expansion within existing tribes and across priority technology areas aligned to the Client’s Book of Work themes.
  
  
  • Identify upstream (discovery/design) and downstream (testing/stabilisation/support) white spaces.
  
  
  • Convert delivery credibility into adjacent lifecycle expansion opportunities.
  
  
  
  


• Capability Talent Strategy
  
  
  
  • Support capability planning across teams (seniority mix, technical depth, cross-skilling) aligned to program needs.
  
  
  • Ensure optimal resource utilisation across workstreams.
  
  
  • Flag skill gaps, over-engineering risks, or delivery misalignment early.
  
  
  
  


• South Africa Team Build Localisation
  
  
  
  • Support hiring and scaling of South Africa–based delivery teams (PCEOs, BAs, QA Leads, Design, Engineering Leads, etc.).
  
  
  • Travel to South Africa to onboard teams, establish delivery execution norms, and strengthen stakeholder engagement.
  
  
  • Build a strong local leadership bench aligned to the Client’s localisation strategy.
  
  
  
  


• Stakeholder Execution Interface
  
  
  
  • Act as the primary execution interface between internal delivery teams and Client program stakeholders.
  
  
  • Drive structured governance cadence, escalation management, and delivery transparency across tribes.
  
  
  • Ensure delivery discussions remain proactive, solution-oriented, and outcome-focused.
  
  
  • RFP Support Solutioning Collaboration
    
    
    
    • Work with support and engineering teams in leading and contributing to RFP responses from a program delivery perspective.
    
    
    • Provide inputs on delivery construct, staffing models, timelines, risks, and localisation strategy.
    
    
    • Ensure proposed solutions are execution-ready and aligned with ongoing delivery realities.
    
    
    
    
  
  
  
  

Desired Skills:

• Time Management
• Critical Thinking
• Spreadsheet software
• Judgment and Decision Making
• Active Listening
• Tax preparation software
• Accounting Software