Debtors Clerk - property management

About the position

Debtors Clerk - property management
They are seeking to appoint a Debtors Clerk who will play a crucial role in managing the accounts receivable functions tailored to their expanding community of residents. Your primary responsibility will be to oversee the timely billing and collection of payments from residents while ensuring exceptional communication and interaction with them. Your ability to build positive relationships with residents will be instrumental in fostering a sense of community and trust. This role offers an exciting opportunity to contribute to the financial stability and resident satisfaction of their community.
Key Responsibilities:

• Resident Billing and Collections:
• Generate accurate invoices for fees and additional charges as per contractual agreements.
• Coordinate with the Resident Services team to ensure billing accuracy and address any resident inquiries or concerns.
• Implement effective collection strategies to minimize outstanding balances and ensure timely payments from residents.
• Resident Interaction and Communication:
• Interact with residents in a professional and courteous manner, providing clear and empathetic communication regarding their financial obligations.
• Build and maintain positive relationships with residents, addressing their inquiries, and resolving any billing discrepancies or concerns promptly.
• Act as a primary point of contact for residents regarding billing and financial matters, fostering trust and transparency within the community.
• Payment Processing and Reconciliation:
• Receive, record, and reconcile payments from residents, ensuring accurate allocation to their respective accounts.
• Investigate and resolve any discrepancies in payment records or billing statements.
• Provide residents with receipts and statements as needed, maintaining transparency and clarity in financial transactions.
• Reporting and Analysis:
• Generate regular reports on resident accounts receivable aging and outstanding balances.
• Analyse payment trends and resident behaviours to identify opportunities for process improvements and optimize collections.
• Collaborate with management to provide insights and recommendations for enhancing financial operations and resident satisfaction.
• Compliance and Documentation:
• Ensure compliance with company policies, regulatory requirements, and industry standards related to billing, collections, and resident interactions.
• Maintain accurate and confidential resident records, adhering to privacy laws and data protection regulations.

Qualifications and Skills:

• Proven experience as a Debtors Clerk, Accounts Receivable Clerk, or similar role, preferably within the property management or real estate industry.
• Strong interpersonal skills with the ability to interact effectively and empathetically with residents of diverse backgrounds and needs.
• Excellent communication skills, both verbal and written, with a customer-centric approach to resident interactions.
• Detail-oriented mindset with a focus on accuracy and data integrity in financial transactions and record-keeping.
• Proficiency in Xero accounting software and Microsoft Office applications, particularly Excel.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Diploma or degree in Accounting, Finance, Business Administration, or a related field is preferred.

This job description emphasizes the critical role of resident interaction and communication skills in addition to the standard responsibilities of a Debtors Clerk within a growing company. Candidates should possess strong interpersonal abilities and a genuine commitment to fostering positive relationships with residents to ensure their satisfaction and contribute to the continued success and growth of the community.

Desired Skills:

• debtors
• xero
• accounts receivable

About The Employer:

Our Client is a leading property development and property management company based at Century City