Debtors Clerk

About the position

Key Responsibilities

• Maintain accurate and up-to-date records of customer accounts, including contact information, payment terms, and outstanding balances.
  
  

• Proactively contact customers via phone, email, or other communication channels to follow up on overdue payments and resolve any outstanding issues.
  
  

• Investigate and resolve billing discrepancies or disputes promptly and effectively, coordinating with the sales and admin teams as necessary.
  
  

• Monitor and analyse accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
  
  

• Develop and implement strategies to improve the collection process and reduce the occurrence of overdue accounts.
  
  

• Negotiate payment arrangements or alternative solutions for customers facing financial difficulties, while protecting the company's interests.
  
  

• Prepare regular reports on debtors' status, collection efforts, and key metrics for management review.
  
  

• Stay up to date with industry best practices and regulations related to debt collection and accounts receivable management.
  
  

• Collaborate with the sales and customer service teams to ensure accurate and consistent communication regarding payment terms and outstanding invoices.
  
  

• Utilise financial software and tools to record and track all interactions with customers, maintaining a comprehensive and organised system for easy reference.
  
  

• Provide exceptional customer service by addressing inquiries related to billing, payments, and account discrepancies promptly and professionally.
  
  

• Generate and distribute regular statements and invoices to customers, ensuring clarity and accuracy in financial transactions.
  
  

• Maintain a positive and professional relationship with customers, fostering goodwill while still emphasising the importance of timely payments.
  
  

Desired Skills:

• Account Reconciliation
• Accounting
• Aging Reports
• C
• Collections
• Debt Management
• MS Excel

Desired Qualification Level:

• Diploma

About The Employer:

Our client manufactures a food-grade cleaning system and non-toxic cleaning powder used to remove fat, oil and grease from commercial kitchen equipment. The company supplies hygiene solutions to restaurants, hotels, bakeries and food processing plants across South Africa.