About the position
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban
Duties & Responsibilities
CORE FUNCTIONS
• Produce plans to achieve debt collection targets on listed accounts
• Maintain an efficient consulting and feedback relationship with students regarding queries
• Escalate 3 rd party queries to relevant departments
• Update ITC status on default accounts.
• Be knowledgeable of company policies and procedures and inform students adequately
• Achieve sufficient "promise to pays" targets are met and ensure consistent feedback for all students who have made PTP'S
• Constantly promote various payments options to encourage more monthly payments
• Knowledge and experience in Demand and ITC Listing process
Desired Experience & Qualification
QUALIFICATION(S)
• Senior certificate - Matric / Equivalent
EXPERIENCE
• 3 years' experience with collection and ITC experience
SKILLS AND COMPETENCIES
• Conflict Management
• Interpersonal skills
• Time Management
• Pastel competency
• Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
• Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
• Possess a high level of ethics, confidentiality and integrity
• Must be a collegial team player
• Must be able to work within pre-determined time frames and deadlines
ADDITIONAL REQUIREMENTS
• Be able to work during weekends and/or when required
