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Accredited Resource Consulting Services (Pty) Ltd

Debt Collector / Call Centre Agent

Accredited Resource Consulting Services (Pty) Ltd

  • R7,000 - R10,000 per month
  • Permanent Intermediate position
  • Pretoria
  • Posted 01 Jul 2025 by Accredited Resource Consulting Services (Pty) Ltd
  • Expires in 13 days
  • Job 2615396 - Ref PTA001083

About the position

Call Centre Agent / Debt Collector (Banking Collections)

Location: Lynnwood Area, Pretoria
Salary: R6,500 – R10,000 CTC per month (Depending on experience)
Commission: Yes
Benefits: Medical Aid & Pension fund
Employment Type: Full-Time (Monday - Friday)

We are seeking a results-driven Collections Agent with experience in Banking Portfolio Collections (Homeloans / Card / Loans / Business) to join our team in Lynnwood, Pretoria.

The ideal candidate must have a strong background in a Call Centre Environment and hands-on experience with pre-legal collections. You’ll play a key role in recovering outstanding debt while maintaining professional and customer-focused communication.
Key Responsibilities:

  • Manage inbound and outbound calls to recover arrear payments on banking portfolio
  • Negotiate suitable payment arrangements with clients
  • Follow up on promises to pay and ensure commitments are met
  • Update Banking System & in-house Legal system 
  • Escalate accounts for legal action where necessary
  • Maintain accurate records of all interactions and payment arrangements
  • Meet daily, weekly, and monthly collection targets
  • Ensure compliance with company policies and debt collection regulations

Minimum Requirements:
  • Matric (Grade 12) essential
  • Microsoft Office Suite Experience
  • System Experience - Any previous: CACS / DM11 / Ghost Practice / LegalSuite / AJS / Lexpro
  • 2–3 Years’ experience in collections within a Call Centre environment (Banking/Financial sector preferred)
  • Proven knowledge of pre-legal collections processes
  • Strong negotiation and customer service skills
  • Excellent communication (verbal and written) in English; additional languages an advantage
  • Target-driven and able to work under pressure

Desired Skills:

  • Debt Collector
  • Call Center Agent
  • Call Centre Agent
  • Pre Legal Collections Officer
  • Banking Collections

Accredited Resource Consulting Services (Pty) Ltd

About the agency

COMPANY OVERVIEW Founded in 1997, Accredited Resource Consulting Services (Pty) Ltd (ARCS) provides specialized human resource solutions to businesses across various industries. We focus on long-term partnerships, ensuring tailored workforce solutions that align with business goals. OUR SERVICES As a Level 2 B-BBEE contributor, we deliver HR and recruitment services locally and internationally. Recruitment & Talent Solutions - Permanent placements - Temporary & project-based employment - Executive & specialist search We ensure thorough candidate screening, including structured interviews, reference checks, and MIE verifications. HR & Payroll Outsourcing - Payroll processing & administration - HR compliance & advisory services We help businesses streamline HR functions, ensuring efficiency and compliance. Training & Development Through our ARCS Training Academy, we offer: IT & telecoms training - Soft skills & leadership development - Automotive software & systems training - Skills development facilitation - Apprenticeship & learnership management Our training programs equip employees with practical, industry-relevant skills to enhance workforce capabilities. OUR VISION & MISSION We aim to be a market leader in human capital solutions, exceeding client expectations through innovative recruitment and training services. Our mission is to provide value-driven support, helping businesses optimize talent and operations. OUR VALUES - Integrity – Ethical, transparent, and professional service. - Excellence – High-quality, results-driven solutions. - Commitment – Adaptability and client-focused solutions. RECRUITMENT EXPERTISE ARCS specializes in industry-specific recruitment, offering: - Tailored hiring solutions to match business needs. - Comprehensive screening with MIE background checks. - End-to-end recruitment support, including advertising and headhunting. - Dedicated account management for a seamless hiring process. ARCS TRAINING ACADEMY Our training programs focus on skills development, ethics, and workforce empowerment. We ensure international standards while contributing to social responsibility and skills upliftment in disadvantaged communities.

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