Debt Collection Call Centre Supervisor

About the position

Debt Collection Call Centre Supervisor
Durbanville, Western Cape
Permanent Position
A well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.
If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.
Key Responsibilities

• Manage, motivate, and develop a team of debt collection agents
• Drive daily, weekly, and monthly recovery targets
• Monitor call quality, productivity, and performance metrics
• Conduct coaching sessions and performance reviews
• Handle escalated debtor queries and complex negotiations
• Oversee recruitment, onboarding, and training of new agents
• Ensure compliance with the NCA, POPIA, and Debt Collectors Act
• Prepare and analyse performance and recovery reports

Minimum Requirements

• Matric (Grade 12) - essential
• 5+ years' call centre experience
• Minimum 2-3 years' supervisory experience in debt collections
• Strong knowledge of collections processes and relevant legislation
• Excellent leadership, communication, and negotiation skills
• Strong reporting and analytical ability

What We Offer

• Market-related basic salary
• Attractive commission structure
• Medical Aid contribution
• Provident Fund
• Performance-driven environment
• Opportunity for growth and development

Remuneration
Basic Salary: R22,000 - R25,000 per plus benefits

Desired Skills:

• Debt Collection Call Centre
• Debt Collection agents
• Debtors queries
• negotiations
• Reports
• Compliance

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

Debt Collection Call Centre Supervisor
Durbanville, Western Cape
Permanent Position
A well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.
If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.