Dealer Learnership at Sun International - Grandwest

About the position

GrandWest Casino and Entertainment World is an internationally recognised leader in the gaming and entertainment industry. It is our intention to continuously shift the boundaries of service excellence and to do so; we are looking for highly motivated Learners for a National Certificate in Gaming Operations who will live the GrandWest values.

Main Purpose of the Job:

Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Education, experience and competencies required:

• Grade 12 or equivalent national qualification in gaming operations
• Previous experience in a customer facing role
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School**

Trainee Dealers - competencies and experience requirements highlighted with ** are not a pre-requisite to selection, and will be developed during the Dealer School training

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming licence
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity - ability to handle chips and cards with both hands
• Successful completion of Learnership in National Certificate in Gaming Operations
• Willing to commit to and undergo a 12 month Learnership inclusive of theoretical and practical components.

Core & Personal behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / proficiency competencies

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack**
• Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines**
• Betting procedures**
• Compliance procedures and regulations**
• Basic responsible gambling principles**
• Basic computer skills

Duties and responsibilities include:

Prepared Work Area

• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Game Play

• Deal the relevant tables games (blackjack, Poker; Punto Banco,
• Baccarat; American Roulette; or any other game as per
• business unit requirements)
• Handle all player transaction requirements with regards placing
• of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required)
• on the Casino system
• Keeps inspector informed of information relevant to the games
• and escalate any suspicious betting patterns or underage
• gambling
• Opening and Closing of tables
• Game hand over - Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Additional Information

Please note that preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Desired Skills:

• Numerical Calculation Accuracy
• Attention to detail
• Excellent customer service
• Handling Conflict
• Checking
• Honestly in handling cash
• Emotional Resilience
• Problem Solving

Desired Work Experience:

• Less than 1 year Other Education, Training & Library

Desired Qualification Level:

• Grade 12 / Matric