Data Quality and Service Management Analyst at Sabenza IT & Recruitment

About the position

This is a remote position.

We are seeking a Data Quality & Service Management Analyst to support data cleansing, validation, and analysis activities within a service management environment. The role will focus on improving data accuracy, consistency, and governance within ServiceNow platform.


 


Responsibilities

• Perform data cleansing and validation activities to ensure data accuracy and completeness.
  
• Analyse datasets to identify inconsistencies, duplicates, and data quality gaps.
  
• Support data quality reviews and ongoing data remediation efforts.
  
• Assist with core review and gap analysis activities within the service management platform.
  
• Update and maintain records in ServiceNow (or equivalent system).
  
• Work with stakeholders to improve data standards and governance practices.
  
• Document findings and provide recommendations for data improvements.
  

Requirements

• Matric and a Tertiary qualification
  
• Proven experience in data cleansing, validation, and analysis.
  
• Hands-on experience with ServiceNow (mandatory).
  
• Understanding of data quality principles and governance practices.
  
• Ability to identify gaps and support remediation activities.
  
• Strong attention to detail and analytical skills.
  
• Ability to work independently and manage assigned tasks efficiently.
  
• Experience with reporting tools (e.g., Power BI, Excel advanced functions).
  
• Understanding of IT Service Management (ITSM) processes.
  
• Basic SQL or scripting knowledge.
  
• Experience supporting data governance or system optimization initiatives.
  

Desired Skills:

• Service now
• data admin
• data cleansing
• support

Desired Qualification Level:

• Diploma

About The Employer: