Data Entry / Scheduler / Customer Services

About the position

Data Entry / Scheduler / Customer Services

Support a fast-paced, tech-forward property services company with empathetic and efficient customer communication.

Remote (Cape Town Preferred) | R15 000 - R18 000 per month | Full-time | 9am - 6pm

About Our Client

Our client is a dynamic property management and maintenance company dedicated to innovation, responsiveness, and high-quality service. They integrate advanced AI technologies like automation and virtual assistants with a strong human touch, ensuring seamless communication between tenants, contractors, and property managers. With a culture built on operational excellence and empathy, the company is focused on transforming the tenant experience across its service offerings.

The Role: Data Entry / Scheduler / Customer Services

This role ensures efficient and human-centred operations by supporting tenant communications, job scheduling, and CRM data input. As a key liaison point, you'll blend tech-enabled systems with hands-on customer service, playing a vital part in the company's day-to-day success.

Key Responsibilities

• Input data accurately into the CRM system (ServiceM8) to trigger AI-assisted contact workflows
• Schedule jobs and appointments where automated tools fall short
• Handle inbound and outbound tenant calls with professionalism and empathy
• Answer questions about upcoming works and assist with rescheduling
• Coordinate with property managers to confirm and adjust booking details
• Ensure clear and timely communication among tenants, field teams, and property managers

About You

• 2+ years of experience in data entry, customer service, or scheduling roles
• Previous exposure to the property or maintenance sector is a plus
• Strong verbal and written communication skills
• Confident in managing phone-based communication
• Comfortable using CRM tools (ServiceM8 experience is a bonus)
• Tech-savvy, detail-oriented, and able to multitask effectively
• Self-starter who can work independently or as part of a team
• Calm under pressure with a solutions-driven mindset

Desired Skills:

• Customer Service
• Customer Support
• Admin
• Data Entry
• Scheduling
• Operations Management
• Property Management
• Real Estate
• Facilities Management