About the position
Building ambitious AI features that help the clients to operate IT more efficiently.
ServiceNow-based custom application development.
Development in other agentic frameworks like N8N or custom AI framework.
Review and streamline existing code.
Conception and development of new features.
Operations of existing features.
Creating and updating documentation of user guides and guidelines including Operations manuals.
Train the team on your features.
Minimum Requirements:
Qualifications/Experience:
Fluent English-speaking, including Business reading and writing.
Information Technology Qualification.
Minimum of 5 years working experience in IT, specifically ServiceNow (not in just using it).
Team-Player (working in an international environment and team).
Ideally Service Now Certified Systems Administrator.
Ideally Service Now Certified Application Developer.
Essential Skills:
Technical skills:
Experience in building AI applications based on Large Language Models (prompt engineering, RAG pipelines, embeddings, orchestration).
Experience in building complex AI Agents, ideally based on N8N or Service Now.
Experience in using AI for DevOps, e.g. with GitHub CoPilot and MS 365 CoPilot.
Experience in JavaScript is absolutely essential.
Understanding and expertise in standard software development methodologies and patterns.
Experience in big data engineering and management.
Experience in integration with REST API, MCP, Event-driven systems (Kafka, message queues), Webhooks and async processing.
Experience with git and CI/CD pipelines.
Experience in integrating complex business information and technical requirements.
Experience with Agile methodology.
Ability to conceptualize complex information, but also delve into the details when required.
Soft skills:
Always on the pulse of the latest technologies.
Quickly able to pick up on new technologies and skills.
Must be self-motivated and independent self-learner.
Comprehends complex situations quickly.
Excellent communication skills.
Ability to relate to a variety of stakeholders at different organizational levels.
Strong interpersonal skills, including intercultural understanding.
Proactive and be able to provide new ideas for improvement of processes.
Flexibility to take up different tasks in the team and be a team player.
Comfortable with virtual meetings and on-site collaboration.
Have a Knowledge Sharing mentality to help and upskill fellow colleagues.
Accept decisions and contribute to decision making.
Advantageous Skills:
Deep Service Now expertise.
Experience in Service Now Predictive Intelligence or Agent Studio.
Experience in Service Now-based custom app development.
Experience in Service Now Script Includes, Business Rules, Client Scripts, Now Assist.
Experience in enterprise IT Service Management (ITSM) and with ITIL™ V4.
Experience in the Common Service Data Model 5 (CSDM) and Configuration Management Database (CMDB).
Experience with UI Builder, Service Portal Designer, Themes and Widgets.
Desired Skills:
- RAG pipelines
- Building complex AI Agents
- GitHub CoPilot and MS 365 CoPilot
