About the position
JOB PURPOSE
To capture, process, monitor and maintain institution and user registrations in terms of the Financial Intelligence Centre Act, as amended under guidance (the FIC Act).
KEY PERFORMANCE AREAS
- Capture registration data and perform data cleansing activities.
- Assist with monitoring of stakeholder registration information including formal correspondence on related matters;
- Engage with external stakeholders via telephone and email, to ensure compliance with the FIC Act.
- Exchange information, provide solutions and solve registration and reporting queries to external stakeholders.
- File registration documents in line with FIC and divisional records management standards.
- Authenticate, verify, and validate, migrated AI/RI registration details, new and updated registrations.
- Support and maintain the registration database to ensure all registrations are accurate, complete, correct and delegated according to the institution structures.
- Administer the compliance query process in accordance with set procedures.
- Provide a call centre service in accordance with the Compliance Contact Centre manual and standards as when required.
EDUCATION, SKILLS AND EXPERIENCE
Education
- Matric/Grade 12 is essential.
Experience
- 1 year data capturing experience.
- 1 year call center, or telephonic query handling experience and exposure, preferably in compliance function would be advantageous
- Excellent communication skills (ora l& written)
- An intermediate level of computer literacy including MS Word, MS Excel and MS Power Point
