Data Analyst

About the position

Key Responsibilities:

• Translate raw data into clear business insights and visualizations.
  
  
• Apply telecommunications/NOC knowledge (fault management, SLA adherence, MTTR).
  
  
• Solve operational problems using quantitative analysis.
  
  
• Automate reporting and streamline data processes.
  
  
• Collaborate with technical (NOC engineers) and non-technical teams (Field Ops, Management).
  
  

Core Competencies & Experience:

• Strong SQL skills for data extraction and analysis.
  
  
• Expertise in Power BI, Tableau, or similar; advanced Excel.
  
  
• Experience with Python or R for automation/analysis.
  
  
• Knowledge of databases (PostgreSQL, MySQL, SQL Server) and ETL processes.
  
  
• 3-5 years' experience as a Data Analyst in telecoms or related industry.
  
  
• Bachelor's degree in Data Science, Statistics, Mathematics, Engineering, or Computer Science.
  
  

KPIs:

• Accuracy and timeliness of reports.
  
  
• Improved network uptime and reduced MTTR.
  
  
• Identification of operational efficiencies and cost savings.
  
  
• Effectiveness of dashboards in enabling decision-making.
  
  

Impact & Scope:

• High influence across the organization, affecting NOC and Field Ops performance.
  
  
• Medium strategic impact through predictive analytics and CAPEX recommendations.
  
  
• High operational accountability-directly affects network availability and customer service.
  
  
• Manages significant risks including financial loss and reputational impact.
  
  

Desired Skills:

• SQL
• Power BI
• Python
• NOC