About the position
My client based in Cape Town and Johannesburg is currently looking for a D365 CRM consultant to join their team on a contract basis.
IT / FINANCE
Qualifications & Experience
- Bachelor's degree or Diploma in Information Systems, Computer Science, or a related field
- Required: MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant certification
- Advantageous: MB-280 - Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
- 4-6 years' experience in Dynamics 365 CRM consulting and implementation
- Proven experience designing, configuring, and supporting Customer Service, Field Service, Sales, and Marketing modules
- Exposure to Power Platform tools such as Power Apps, Power Automate, and Power BI
- Experience integrating Dynamics 365 with other systems via Azure Logic Apps, KingswaySoft, or similar tools
- Familiarity with Agile, Waterfall, or ITIL methodologies
Responsibilities
- Solution Design & Implementation: Analyse business requirements, design and configure Dynamics 365 modules (Customer Service, Field Service, Sales, and Marketing), and ensure solutions align with IT best practices.
- Client Engagement: Conduct workshops, provide CRM advisory support, and act as a trusted advisor throughout project lifecycles.
- Project Delivery: Participate in all project phases-planning, design, testing, and deployment-while ensuring solutions are secure, scalable, and aligned with Microsoft standards.
- Training & Support: Develop training materials, conduct user sessions, and provide post-implementation support.
- Continuous Improvement: Stay updated with Dynamics 365 developments, identify enhancements, and mentor junior team members.
Competency
- Strong knowledge of Dynamics 365 CRM modules (Customer Service, Field Service, Sales, Marketing)
- Experience with Power Platform tools and Dataverse
- Working knowledge of Co-Pilot, Azure Logic Apps, and custom connectors
- Basic understanding of JavaScript, C#, AI tools, Plugins, Customer Insights, and Customer Voice
- Experience with JIRA or similar project tracking tools (advantageous)
- Excellent business analysis and requirements gathering ability
- Skilled at translating business needs into practical CRM solutions
- Strong stakeholder engagement and client communication skills. Analytical, innovative, and detail-oriented mindset
- Excellent written and verbal communication
- Highly adaptable, collaborative, and able to manage multiple priorities
- Self-driven with strong ownership and accountability
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.
Desired Skills:
- Microsoft Dynamics
- Javascript
- C#
- AI tools
- ITIL
- Agile
