Cyber Incident Response Technician

About the position

Ensuring the company’s security posture is maintained by proactively identifying, tracking, and mitigating IT incidents.
JOB DESCRIPTION

Incident monitoring and response

• Monitor, track, and respond to IT security incidents in collaboration with the Managed Security Operations Center (MSOC)
• Assist in triaging, investigating, and mitigating cybersecurity threats and vulnerabilities.
• Support in incident containment, eradication, and recovery phases of the Incident Response Lifecycle.
• Document and report incidents following the company’s Incident Response Plan (IRP).
• Assist in developing and updating incident response documentation and playbooks

 
Risk and compliance management

• Support the GRC team in identifying, assessing, and mitigating IT risks.
• Track the status and effectiveness of risk mitigation actions.
• Complete KRIs for risk reporting.
• Assist in tracking and reviewing Policies, Procedures and Standards to ensure alignment with governance frameworks.
• Help ensure compliance with GOI 5, FSCA IT Joint Standard, POPIA, RICA, Cybercrimes Act, and other applicable industry regulations and legislations.
• Provide support in risk assessments related to IT services and vendor management.
• Work with the team on resolving IT audit findings and implementing corrective actions.

 
Procurement of IT goods and services

• Assist in procurement processes for GRC, ensuring compliance with internal policies and regulatory requirements.
• Work with Legal, Finance, and IT teams to ensure all IT service contracts align with governance and security standards.

 
Audit Findings Resolution & Compliance Monitoring

• Assist in tracking IT audit findings and ensure remediation actions are implemented effectively.
• Support the closure of compliance findings by ensuring documentation, procedural updates and CRMP are completed.
• Assist in compiling reports for internal audits, regulatory reviews, Manco and Board committee meetings.

 Patch management

• Track and deploy security patches for critical systems.
• Ensure timely patching of vulnerabilities identified during incident response.
• Collaborate with IT teams to test and validate patches before deployment.
• Maintain patch management records for audit and compliance tracking.

JOB REQUIREMENTS
Qualifications

• Diploma/Degree in IT related studies
• Cybersecurity certifications will be an added advantage

Experience

• 1-2 years’ experience in IT security, risk management, or compliance monitoring.
• Familiarity with patch management processes, and IT governance frameworks.
• Knowledge of cybersecurity tools is advantageous

Desired Skills:

• Patch management
• Compliance Monitoring
• Incident monitoring and response