About the position
ENVIRONMENT:
Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you're ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!
DUTIES:
- Customer Support & Guidance – Provide exceptional customer support, guiding merchants and users through payment processes.
- Monitor & Investigate Transactions – Search payments, track movements, and resolve issues.
- Merchant Support & Guidance – Help businesses navigate their dashboards, understand payment flows, and handle queries.
- Analyze & Solve Issues – Dive deep into transaction trends, identify problems, and recommend solutions.
- Optimize Payment Operations – Adjust, enable, or disable payment channels when needed.
- Ensure Accuracy – Review customer support responses and provide coaching to enhance quality.
- Troubleshoot & Improve – Work with eCommerce merchants to resolve plugin and payment method issues.
REQUIREMENTS:
- Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
- Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
- Willing to work Afternoon / Night Shift
ATTRIBUTES:
- A sharp analytical mindset – you love spotting patterns and solving problems.
- Excellent communication skills – you can break down complex issues for merchants and teams.
- Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
- Tech-savvy & Computer Literate – Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
- Fluent in English – Strong verbal and written communication skills.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.
Desired Skills:
- Customer
- Support
- Specialist
