Customer Support Representative Customer Support Representative (Cape Town)

About the position

Customer Support Representative
Monatgue Gardens & Century City (2 Locations)

We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.

Responsibilities:

Customer Support & Issue Resolution

Serve as the first point of contact for customer inquiries via email, phone, and chat.
Address and resolve customer concerns promptly and professionally.
Escalate complex issues to the relevant teams when necessary.
Maintain detailed records of customer interactions and resolutions.
Order & Inventory Support

Assist customers with order tracking, returns, and exchanges.
Collaborate with the logistics team to resolve shipping and inventory-related inquiries.
Provide accurate product information and availability updates.
Communication & Team Collaboration

Work closely with sales and account management teams to ensure seamless customer experiences.
Relay customer feedback to internal teams to improve products and services.
Foster a positive and solution-oriented team environment.
Reporting & Process Improvement

Track and report common customer issues to identify trends and areas for improvement.
Suggest process enhancements to improve efficiency and customer satisfaction.
Key Skills:

Strong problem-solving and conflict-resolution abilities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.
Patience and empathy when handling customer concerns.
Ability to multitask and prioritise in a fast-paced environment.
Minimum Requirements:

1 - 2 years of experience in customer support, retail, or a related role.
A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).
Experience with CRM or helpdesk software is a plus.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a team.

Desired Skills:

• Customer Support