Customer Support Manager
Fusion Personnel
- R Undisclosed
- Permanent Intermediate position
-
Gauteng
- Posted 17 Apr 2025 by Fusion Personnel
- Expires in 26 days
-
Job 2608090 - Ref JHB005404
About the position
A dynamic Mining Manufacturer based in the East Rand is looking to employ a Customer Support Manager with 5 - 10 years’ experience in a similar role
Minimum Requirements
- Matric
- National Diploma / Degree (advantageous)
- Valid Drivers License & Own Vehicle
- 5 - 8 years in customer support, technical service, or aftermarket roles in the mining industry
- Proven experience in managing teams and dealing with customers in technical environments
- MS Office & Power BI
- Maintain strong customer relationships (CRM) with the installed base and proactively identify new business opportunities
- Negotiate mutually beneficial spares and service contracts, ensuring long-term business sustainability
- Maintain and update customer satisfaction records
- Record and resolve customer complaints
- Maintain an up-to-date database of key customer contacts
- Ensure optimal equipment performance
- Gather customer operational data and establish equipment benchmarks to optimize service offerings
- Oversee and manage spares demand forecasts
- Maintain accurate and comprehensive customer records to support decision-making and strategic planning
- Develop and implement a Key Account Management (KAM) strategy to strengthen customer relationships and drive business growth
Desired Skills:
Employer & Job Benefits:
- Inclusive of various lucrative benefits
Fusion Personnel
About the agency
Fusion Recruitment specialises in empowering businesses to achieve their growth objectives confidently. We provide tailored temporary, contract, and permanent staffing solutions, ensuring a maximised return on investment. With a focus on continuous improvement, we build enduring relationships with clients, understanding their unique needs and delivering smart, effective solutions. As a preferred employer, we foster an environment where talent thrives, driving success for both clients and our team
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