Customer Support Executive

About the position

Customer Support Executive

Deliver exceptional service to UK customers from sunny Cape Town or remotely!

Remote (Cape Town preferred) | R[Phone Number Removed];) per month | UK Working Hours (8 AM - 5 PM UK Time)

About Our Client

Our client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast delivery, reliable stock levels, and excellent customer care, they are committed to ensuring a seamless experience for their clients. As they grow their customer operations, they're looking for service-driven professionals to join their Cape Town-based support team.

The Role: Customer Support Executive

As a Customer Support Executive, you'll be the first point of contact for customers across the UK. From processing orders to resolving queries and ensuring smooth coordination with internal teams, your role is central to creating a consistently positive customer experience. You'll be empowered to take initiative, find solutions, and represent the company's values of accuracy, humility, and customer care.

Key Responsibilities

• Minimum 1 year of experience in customer service, order processing, or admin support
• Handle inbound customer calls professionally and efficiently
• Accurately input customer orders into the system
• Respond to helpdesk tickets within SLA agreements
• Resolve customer queries promptly, using initiative to find the best solution
• Liaise with internal teams (sales, operations, purchasing) to ensure smooth delivery and customer satisfaction

About You

• 1+ year experience in a similar customer support or administrative role
• Excellent communication skills, articulate, clear, and confident on the phone
• Detail-oriented with strong order entry or admin accuracy
• Tech-comfortable and able to learn internal systems quickly
• Able to work UK hours (8:00 AM - 5:00 PM UK time with a 45-minute lunch)
• A self-starter who works well remotely or in a co-working environment
• Customer-focused, humble, eager to learn, and team-minded

Desired Skills:

• Customer Support / Client Services
• Order Processing / Sales Administration
• Helpdesk / Technical Support
• Internal Coordination (Sales
• Operations
• Purchasing)
• E-commerce / Online Retail
• Wholesale & Distribution
• Customer Service & Support
• Supply Chain / Logistics Support