Customer Support Consultant

About the position

Our Client is looking for a friendly, tech-savvy individual to provide first-line support to their customers using their Messaging Platform. If you enjoy solving problems and delivering great customer experiences, this role is for you.

Role reports to the Support Manager (with dotted-line support to the Product Owner).

Hybrid (remote and office-based in Kloof, Durban, KZN)

Responsibilities:

• Respond to customer queries via email, chat, phone, and ticketing system
• Troubleshoot login, account, and platform issues
• Support customers with basic API and integration features (with guidance)
• Escalate complex issues and contribute to our knowledge base
• Work closely with the support team to ensure efficient ticket handling

Requirements:

• Diploma, certificate, or relevant coursework in IT, Technology, or related field (preferred)
• Interest in technology, messaging systems, or customer support
• Previous customer service/helpdesk experience (technical support is a plus)
• Strong English communication and email writing skills
• Patient, empathetic, and detail-oriented
• Team player who is reliable and eager to learn

Desired Skills:

• English writing skills
• IT customer support
• API
• Basic integration features
• Ticketing system
• Customer service
• Customer support
• Troubleshooting
• Email
• Detail orientated

Desired Work Experience:

• 2 to 5 years Client / Customer Support

Desired Qualification Level:

• Diploma