Customer Support Agent
Green Marble Recruitment Consultants
- R Undisclosed
- Permanent Junior position
-
Pretoria
- Posted 24 Apr 2025 by Green Marble Recruitment Consultants
- Expires in 19 days
-
Job 2607794 - Ref JHB002254
About the position
We're looking for a Customer Support Agent who thrives in a dynamic environment, has excellent people skills, and enjoys solving problems.
If you're tech-savvy, admin-strong, and ready to grow, this is your opportunity!
Minimum requirements:
- Matric essential.
- 1–2 years’ experience in a customer support or service-related role.
- Strong admin and communication skills (verbal and written).
- Confident using email systems, support platforms (e.g. Zendesk), and task tools like [URL Removed] product grasp and willingness to learn across multiple brands (13+ brands supported).
- Ability to work independently and solve problems.
Duties and responsibilities:
- Customer Support & Coordination:
- Handle email queries and Zendesk tickets for product support, sizing, and troubleshootin.
- Guide customers through warranty claims and issue resolutions.
- Be the friendly and efficient first point of contact.
- Warranty & Returns Admin:
- Process and escalate warranty claims with accuracy.
- Manage RMA (Return Merchandise Authorisation) data and returns bay cleanliness.
- Product Knowledge & Issue Resolution:
- Learn and understand product features across multiple brands.
- Offer accurate product info and resolve technical issues quickly.
- Provide clear and helpful telephonic assistance.
- Collaboration & Internal Communication:
- Liaise with Sales and Accounts on replacements, credits, and warranty matters.
- Maintain up-to-date documentation and ensure seamless customer experience.
Desired Skills:
- Customer Support
- Ticketing
- Coordinating
Green Marble Recruitment Consultants
About the agency
We are a pro-active, solution-driven organisation with a personalised strategy to suit individual requirements.
We are committed to entering into a partnership with you, to provide you with a stable staff complement, through quality placements and specialised services.
We pride ourselves in the fact that we can offer you the most innovative staffing solution possible, through the time we spend to gain an in-depth understanding of your recruitment needs.
We also believe in staying actively involved throughout the entire selection process and by doing that, emphasis is placed on providing a limited number of quality candidates appropriately matched to each position.
Our ultimate aim, purpose and drive remain the pairing of the perfect team across all industries in permanent positions.
Our Approach
• We spend quality time gaining in-depth understanding of your needs to deliver optimum results.
• We pro-actively implement a personalised strategy suiting your custom requirements.
• We enter into a committed partnership with you, providing staff compliment through
quality placements and extraordinary service.
• We stay actively involved throughout the entire selection process.
• We work according to project timelines and deliver results.
Our Values and Pride
• Trust
• Results driven
• Open and transparent communication
• Solution driven
• Reliability and honesty
• Ethical
• Professionalism
• Commitment
• Passion
• Pride
Our Services include:
• Recruitment of permanent staff across all areas and industries. We have specialist consultants amongst other: Finance, IT and Engineering.
• Spending quality time understanding the detail behind every vacancy received.
• Sourcing, advertising, and networking to provide the right skills.
• Screening Ad-response.
• Interviewing.
• Shortlisting.
• Coordination of the full process.
• Background checks.
• All negotiations, including salaries.
• Extending of offers.
• Declining of unsuccessful candidates.
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