Customer Support Administrator

About the position

Customer Support Administrator
Work Remotely Supporting a Passionate Community
Customer Service | Remote | R28,000/month | 11:00-21:00 SAST

About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.

The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you'll be the first point of contact for players seeking assistance. You'll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company's offerings.

Key Responsibilities

• Respond promptly and professionally to customer emails
• Provide accurate information, support, and troubleshooting assistance
• Maintain a helpful and friendly tone in all communications
• Track inquiries and resolutions to identify trends and improvements
• Collaborate with internal teams to refine customer service processes
• Update FAQs and help docs based on frequent questions
• Share user feedback with management to support product development

About You

• 1-2 years experience in customer service or administrative roles
• Excellent written communication skills and attention to detail
• Comfortable working independently and managing your own schedule
• Proficient with email, basic office tools, and online support systems
• Patient, empathetic, and solution-focused
• Interest in gaming is a big plus

Desired Skills:

• Customer Support
• Customer Service
• Online Support

Desired Work Experience:

• 1 to 2 years

Desired Qualification Level:

• Certificate