About the position
Customer Support / Account Manager
Location: Remote (Johannesburg or Cape Town)
Salary: R18,000 - R23,000 per month
Working Hours: UK Hours (8AM-4PM or 9AM-5PM)
We are looking for a proactive and reliable Customer Support / Account Manager to join our growing team. This role is key to delivering a first-class service to our customers, from the point of sale through to onboarding and long-term account management. You will work closely with the sales team and other departments to ensure a seamless customer journey.
This is a remote position, open to candidates based in either Johannesburg or Cape Town, who can work UK hours.
Key Responsibilities:
- Manage customer accounts from the point of sale, ensuring a smooth onboarding experience.
- Act as the primary point of contact for clients, providing ongoing support and building long-term relationships.
- Work closely with the sales team to ensure a seamless handover and after-sales process.
- Monitor customer satisfaction and proactively address any concerns to ensure client retention.
- Provide support, guidance, and troubleshooting assistance to clients, helping them fully utilise our products and services.
- Collaborate with internal teams to streamline processes and enhance the customer experience.
- Maintain accurate records of client interactions and feedback to support continuous improvement.
- Meet and exceed targets related to client retention and satisfaction.
Requirements:
- Proven experience in a customer support, account management, or sales support role.
- Previous experience as an estate agent is highly desirable.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple clients and deadlines.
- Comfortable and confident when speaking with clients regularly.
- Tech-savvy and comfortable using various software tools.
- Able to work independently and collaboratively in a fast-paced environment.
- Knowledge of social media, website management, or design tools is a plus.
Desired Skills:
- Customer Support
- Account Management
Desired Work Experience:
Desired Qualification Level:
