Customer Success Manager

About the position

We are seeking a high-energy, results-oriented professional to join our post-sales team as a Customer Success Manager. This role is ideal for a top-tier sales professional who is eager to transition from traditional inbound/outbound sales into a post-sale, consultative environment.

As a CSM, your primary goal will be to drive retention and expansion by building strong, strategic relationships with clients. This is not a passive support role—it requires a proactive approach, commercial awareness, and the ability to guide customers toward long-term success.

Key Responsibilities

• Drive Retention: Proactively engage with a portfolio of customers to understand their business goals and ensure they are gaining maximum value from the platform. Retain customers at risk of churning and convert potential churn into loyalty.
  
  
• Flex Your Sales Expertise: Identify upsell and cross-sell opportunities within your portfolio to support revenue growth.
  
  
• Be a Trusted Advisor: Provide consultative guidance, demonstrate product value, and help customers overcome challenges.
  
  
• Win Back Customers: Apply persuasive skills and commercial acumen to strengthen and reinforce customer commitment.
  
  

Who You Are

• A proven sales professional ready to step into a consultative, relationship-focused role.
  
  
• Motivated by long-term client success and building strong partnerships.
  
  
• An empathetic problem-solver with persuasive abilities and a proactive mindset.
  
  

Qualifications & Experience

• Required: Demonstrated success in a sales or account management role.
  
  
• Highly Valued:
  
  
  • Experience within the SaaS industry (required).
    
    
  • Background in the restaurant, hospitality, or food & beverage industry (strong advantage).
    
    

Desired Skills:

• Customer Service
• Hospitality
• Restaurant