Customer Success Manager

About the position

Job Overview:

We're looking for a proactive, people-oriented Customer Success Manager (CSM) to join our innovative and fast-growing team. You'll play a key role in helping clients succeed with our supply chain solutions by managing onboarding, building relationships, solving problems, and identifying growth opportunities.

Key Responsibilities:

• Manage the onboarding and training of new clients
• Build and maintain strong client relationships
• Provide functional and technical support
• Oversee ticket and issue resolution processes
• Identify customisation and integration needs
• Drive product adoption, retention, and satisfaction
• Analyse customer data and provide feedback internally
• Identify upsell and cross-sell opportunities

Minimum Requirements:

• Bachelor's degree in Supply Chain, Logistics, Operations Research, or Industrial Engineering
• 2+ years in Customer Success, Account Management or similar client-facing role
• Strong communication and interpersonal skills
• Analytical mindset with Excel / Power BI skills
• Experience with CRM platforms is advantageous

Ideal Candidate Attributes:

• Results-driven and customer-focused
• Self-starter with strong problem-solving abilities
• Empathetic communicator who can build trust
• Comfortable working independently and in teams

Why Join Us?

• Work in a dynamic international environment
• Be part of an innovative, growing company
• Opportunities for growth and impact
• Hybrid work setup

Desired Skills:

• Customer Success Manager
• Supply Chain
• Logistics
• Operations Research
• Industrial Engineer
• Account Management
• Excel
• Power BI
• CRM

Desired Work Experience:

• 1 to 2 years

Desired Qualification Level:

• Degree

About The Employer:

We're looking for a proactive, people-oriented Customer Success Manager (CSM) to join our innovative and fast-growing team. You'll play a key role in helping clients succeed with our supply chain solutions by managing onboarding, building relationships, solving problems, and identifying growth opportunities.