Customer Success Manager

About the position

Job Title: Customer Success Manager
 
Our Client are seeking a passionate and dedicated Customer Success Manager to join our team. Your primary role will be to ensure our customers derive maximum value from our products and services.

Location
Worldwide
Responsibilities:

• Proactively monitor customer alerts and provide insightful solutions.
• Onboard new customers, conduct product demos, and assist in product deployment.
• Build and maintain strong relationships with customers through regular check-ins.
• Contribute to the development of customer success processes.
• Document and update knowledge base write-ups.
• Provide feedback from customers to help improve our product.

 
Key Skills:

• Flexibility: Our customers are worldwide, so you may need to accommodate different time zones.
• Technical Knowledge: Familiarity with IP addressing, DNS, general network infrastructure, and basic security concepts is essential.
•  Documentation: Ability to document interactions with customers effectively.
• CRM & Ticket Tracking Systems: Familiarity with Zoho and Zendesk or similar platforms.
•  Communication: Excellent communication skills to interact with both technical and non-technical audiences.
•  Learning Attitude: Willingness to learn new features and understand their application for customers.

Please note only shortlisted candidates will be contacted

Desired Skills:

• Customer Experience (CX)
• Cross-Selling
• Proactive Support